Customer Specialist

4 weeks ago

Colchester, United Kingdom Essex County Council Full time

**About the role**

**Customer Specialist**

Fixed Term, Full Time

Up to £22,361 per annum

Location: Colchester

Working Style: Anywhere worker

**Please note, this is a fixed term contract opportunity for a period of 1 year.**

**The Opportunity**

Essex County Council are currently recruiting individuals with a passion for customer service to join our Customer Service Centre in Colchester.

We are an inbound contact centre, providing a first point of contact for Essex County Council and aim to provide a prompt and efficient response to queries on numerous council services.

You will consistently and accurately work within customer processes and, where appropriate, challenge and suggest areas of potential improvement that impact on the customer.

**The Experience You Will Bring**
- Experience of providing customer service across a large organisation
- A strong telephone manner with the ability to communicate well orally and in writing
- Good typing skills with the ability to work at speed and to criteria accurately.
- Ability to communicate, both verbal and written, in a manner which is easily understood.
- Strong interpersonal skills and the ability to build and maintain effective working relationships with colleagues and other professionals
- An empathetic and resilient approach to work
- A willingness to learn and gain knowledge
- Experience of receiving calls from the general public or working in a Public Sector customer service role would be advantageous

To read more about us please visit: Climate, Environment and Customer Services

**Why Essex?**

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.**

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here.

Follow us on Facebook ,Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

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