Customer Service Specialist
6 months ago
At ParcelBroker, we are driven by a singular mission: to provide reliable, cost-effective, and innovative shipping solutions that empower small businesses to thrive in today's global ecommerce marketplace.
Our unwavering commitment to customer satisfaction forms the bedrock of our operations. We understand the challenges faced by businesses when it comes to time-consuming logístical processes and exorbitant shipping rates. By alleviating these burdens and providing unparalleled customer service, we are fast becoming the delivery provider of choice for emerging startups and established enterprises alike. We continuously strive to remain at the forefront of the industry by investing in our own cutting-edge technology and our talented workforce.
**We're looking for someone to**
- Validate and schedule daily customer bookings.
- Provide pricing and delivery information on request.
- Resolve customer issues with empathy.
- Liaise with service partners and suppliers to resolve operational issues.
- Identify and feedback possible improvements to current systems and processes.
- Be prepared to assist in other projects to further the goals of the business.
**Skills and Attributes**
- Excellent customer service skills with the ability to accurately present and articulate written information to customers.
- Capable of an average typing speed (30-40-word p/minute)
- Knowledge of MS Office including Outlook and Word.
- The ability to work under pressure, prioritise own workload and ensure accuracy is not lost in favour of speed.
- Confidence when dealing with customers in a polite and professional manner.
- Comfortable working as part of the team whilst capable of autonomously seeing personal tasks through to completion.
- A sense of humour ;-)
**Qualifications and Experience**
- **Required**_
- **Desirable**_
- Customer service experience in the parcel delivery industry would be advantageous.
This is an office-based role in a modern office in Feering, just outside Kelvedon, Essex. We're located just 1.1 miles from Kelvedon train station which has excellent links to Colchester, Chelmsford and London.
We work 40 hours per week (08:30-17:00 / 09:00-17:30), Monday to Friday with weekends and Bank Holidays off and 20 days paid holiday per annum.
***
Starting salary: £24,000 with a performance-based salary scheme in development.
**Job Types**: Full-time, Permanent
Pay: £24,000.00 per year
**Benefits**:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
Reference ID: CSS2
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