Customer Service Agent

4 weeks ago

Milton Keynes, United Kingdom Teletrac Navman Full time

TRACKSTAR: The smarter choice for Stolen Vehicle Tracking - reuniting cars with their owners since 1999. Our state of the art, constantly evolving technology Tracking systems are recognised Europe-wide.

This role supports our Trackstar customers and is a great opportunity for someone looking to** build on their current office-based customer support career**

**We believe in your potential** - your ability to learn, grow and make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.

**You could be** a university graduate, a college leaver, or someone who has already got a taste of telephone-based customer support.

**What you'll be doing**:
**Location**:Working at the office in Kents Hill, Milton Keynes

**Hours of Work**: Monday to Friday, 9.00 to 5.30

To be successful in this role you will be a reliable team player and respond to our customer and dealer enquiries, using your problem-solving skills in taking these through to resolution and providing an excellent customer experience.

**To break it down, your responsibilities will include**:

- Providing 1st line technical support for our Dealer Network
- Account creation and auto-commissioning
- Outbound calling to chase outstanding documentation/information/payment
- Processing of subscription, unit sales and renewal payments
- Be proactive in meeting SLA’s and both team and individual targets

**_SOUNDS GOOD? Embrace Your Potential - Find work that works for you_**

**ABOUT YOU**

**_ You’ll be living within commuting distance of Milton Keynes, and able to attend the office in Kents Hill daily. _**Hybrid working on a Monday & Friday can be requested after training has been completed.

**We are looking for someone who can demonstrate**:

- Intermediate computer skills - MS Office with the ability to learn new software packages
- A passion for excellent customer service
- Willingness to learn, to take ownership and work effectively in an autonomous environment, be held accountable and achieve a good outcome for all stakeholders

**The skills you will use and develop in this role**:

- Good planning and organisational skills with ability to work in a systematic, methodical manner
- The skill to actively listen and use your excellent communication skills both verbal and written with Customers, Dealers and colleagues at all levels
- Ability to multi-task, and be adaptable to change and changing priorities
- Attention to detail and accuracy in literacy and numeracy
- Work with team collaboratively to problem solve and deliver results

**Desirable**:

- Previous experience in processing orders would be ideal preferably with a technical or provisioning background, however full training is provided

**WHAT’S IN IT FOR YOU?**

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation.

You will receive full onboarding and training to be successful in your role, with ongoing development opportunities; full access to LinkedIn Learning, 1:1 coaching/mentoring, online courses, product training, and so much more

**Other benefits include**:

- An open, fun and inclusive culture - and the opportunity to work with some awesome people
- Variety of medical, dental, and vision plans and other wellness initiatives
- 23 days annual leave increasing to 25 days
- Company pension contribution at 6%, life insurance at 4 x annual salary
- Learning & Growth: Full access to LinkedIn Learning, product training, and tuition reimbursement program, with ongoing development opportunities
- Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services and support for major life events, pet insurance, weight and health coaching, financial and legal concerns, and more
- Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available
- Community Impact: Charitable fundraising activities and a paid Day of Caring for volunteering

**_If you're excited about working for us and have most of the skills or experience we're looking for, please apply. You could be just what we need_**

**All applicants for this position must be authorized to live and work full-time in the UK.**

**#LI-DL1**

Teletrac Navman is a global, market leading software-as-a-service (SaaS) provider leveraging AI and machine learning to drive next generation mobile asset and fleet management. Powered by AI to turn real-time data into decisions, Teletrac Navman’s specialized solutions deliver businesses with simplified, smart, predictive and actionable insights to help enhance productivity and profitability. With headquarters in Orange County CA, we have a

  • Customer Services Agent

    1 month ago

    Milton Keynes, United Kingdom Profile Resourcing Limited Full time

    Customer Services Agent Salary - £23,000 Full Time - Mon - Friday 8AM to 4PM or 9AM to 5PM (36.25 hours a week) Location - Milton Keynes We are looking for an experienced Customer Services Agent to join the team. Our client is a world leader in the Automotive space with over 40,000 staff globally. Based in Milton Keynes, this role will be a key cog in the...

  • Hybrid - Customer Services Agent

    2 months ago

    Milton Keynes, United Kingdom Parkside Office Professional Full time

    My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID WORKING) **Shifts**08:00-16:00, 09:00-17:00, 10:00-18:00, 12:00-20:00 (This is on a rota) **Location**: Milton Keynes **YOUR IMPACT** We're looking for people that have a passion for customer service and digital banking to join our growing...

  • Hybrid - Customer Services Agent

    1 month ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - szvsd s dsvvvv- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 06/03/2023 14:03:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID WORKING) **Shifts**08:00-16:00,...

  • Hybrid - Customer Services Agent

    1 month ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - afdaqfaweewadf- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 03/04/2023 10:21:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID WORKING) **Shifts**08:00-16:00,...

  • Hybrid - Customer Services Agent

    1 month ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - vgfdbgfbdhbvvvvvvvv- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 06/04/2023 10:49:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID...

  • Hybrid - Customer Services Agent

    1 month ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - 2vgffvgss- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 14/03/2023 18:00:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID WORKING) **Shifts**08:00-16:00,...

  • Hybrid - Customer Services Agent

    4 weeks ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - 2vgffvgss8889999ii- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 15/03/2023 14:25:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID...

  • Hybrid - Customer Services Agent

    4 weeks ago

    Milton Keynes, United Kingdom Parkside Recruitment Full time

    Reference: - jjjjjjvgrfrfffffff- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £12 Per Hour- Town/City: - Milton Keynes- Contract Type: - Full time- Date Posted: - 10/05/2023 10:52:00My client Marcus by Goldman Sachs are looking for a Customer Service Agent. Working Hours: 35 hrs per week (HYBRID...

  • French Speaking Customer Service Agent

    1 month ago

    Milton Keynes, United Kingdom 1st Choice Recruitment Full time

    Our client is expanding their Customer Service team and is currently recruiting for a French Speaking Participant Agent based in the Milton Keynes office, working within a fun and energetic team. Position: French Speaking Participant Agent Hours: Monday to Friday, 9am to 5.30pm (A mix of working from home and the office) **Salary**: £21,000 -...

  • German Speaking Customer Service Agent

    1 month ago

    Milton Keynes, United Kingdom 1st Choice Recruitment Full time

    Our client is expanding their Customer Service team and is currently recruiting for a German Speaking Participant Agent based in the Milton Keynes office, working within a fun and energetic team. Position: German Speaking Participant Agent Hours: Monday to Friday, 9am to 5.30pm (A mix of working from home and the office) **Salary**: £21,000 -...

  • Customer Care Agent

    1 week ago

    Milton Keynes, United Kingdom NFP People Limited Full time

    **Customer Care Agent** We have a great opportunity for a Customer Care Agent who is an active Christian to integrate your Christian faith and make a positive change to at-risk children. **Position**: Customer Care Agent **Location**: Flexibility between home-based or office-based at headquarters in Milton Keynes/London hub **Hours**: Full-time, 36.5...

  • Customer Support Agent

    2 days ago

    Milton Keynes, United Kingdom WSRS Full time

    We are looking for a Customer Support Agent in Milton Keynes. **Salary**: £22,00 - £25,000 depending on skills and experience Hours: 37.5 hours a week. Mon-Thurs 8.30am - 4.45pm, Friday 8.30am - 3.30pm. **The Role**: We're looking for enthusiastic individuals with a desire to help people to join our client's Internal Sales Support Team. **Key...

  • Customer Success Agent

    1 month ago

    Milton Keynes, United Kingdom Teletrac Navman Full time

    If you are a business-to-business (B2B) **customer service agent** ready to join a company that provides ongoing development opportunities, contact us today! **Embrace Your Potential - find work that works for you.** **About Teletrac Navman**: Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset...

  • Customer Support Agent

    2 weeks ago

    Milton Keynes, United Kingdom IT Scotland Hire Full time

    Our client is a successful global manufacturing organisation with an innovative product range. They have 2 vacancies, one permanent and one 12 month fixed term contract for Customer Support Agents to interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation...

  • Service Desk Agent

    2 weeks ago

    Milton Keynes, United Kingdom Teletrac Navman Full time

    **RARE OPPORTUNITY** to join a **Global Telematics company** and see where it leads **Due to recent growth at Teletrac Navman and internal promotion,** we have an exciting opportunity within our Milton Keynes office for a **Service Desk Agent** to join the team! We are seeking somebody with **technical customer support experience in a B2B...

  • Customer Support Agent

    1 month ago

    Milton Keynes, United Kingdom 1st Choice Recruitment Full time

    Full-Time Customer Support Agent Our client's Customer Care Team is growing in their vibrant Milton Keynes office. As they look to invest in the expansion of our contact centre team, we're seeking talented and thoughtful individuals who love to listen and help our customers manage their accounts. £12.00 - £13.00 Per hour This is a Monday-to-Friday role...

  • Service Desk Agent

    1 week ago

    Milton Keynes, United Kingdom Teletrac Navman Full time

    **RARE OPPORTUNITY** to join a **Global Telematics company** and see where it leads **Due to recent growth at Teletrac Navman and internal promotion,** we have an exciting opportunity within our Milton Keynes office for a **Service Desk Agent** to join the team! We are seeking somebody with **technical customer support experience in a B2B environment**,...

  • Estate Agent

    4 weeks ago

    Milton Keynes, United Kingdom Connells Group Full time

    At **Connells**, part of the Connells Group, we're looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Milton Keynes**. **What’s in it for you as our Estate Agent**?** - Industry leading **training and development**: - Demonstrable **career** ladder -...

  • Helpdesk Agent

    5 days ago

    Milton Keynes, United Kingdom Halo Resourcing Ltd Full time

    Helpdesk Agent Salary : Up to £23,713 Linford Wood, Milton Keynes Hours As a Helpdesk Agent, you'll work on one of two shift patterns - Monday to Friday, 7am - 4pm or 9am - 6pm including every other weekend (Saturday and Sunday - You'll get two days off mid week when you work a Saturday and Sunday). We're recruiting Helpdesk Agents to join a leading...

  • Customer Service Agent

    1 week ago

    Milton Keynes, United Kingdom Osborne Appointments Full time

    Have you graduated recently and are looking to gain experience in a fast paced customer focused environment? Do you have experience facing customers? Do you want to work in a great company that offers amazing benefits and a way of progression? If yes, this is a role for you! Osborne Appointments are looking for Customer Service Assistants to join the team...