2 X First Response Legal Assistants Required

3 weeks ago

Bolton, United Kingdom Liberay Legal Full time

**2 x FIRST RESPONSE LEGAL ASSISTANTS REQUIRED: EXCITING OPPORTUNITY TO JOIN OUR EXPANDING LAW FIRM. PERFECT FOR LAW DEGREE AND LPC GRADUATES LOOKING TO ENTER THE INDUSTRY OR EXPERIENCED CUSTOMER SERVICE REPRESENTATIVES/CALL HANDLERS LOOKING FOR A NEW CHALLENGE. HUGE PROGRESSION OPPORTUNITIES**

We are looking for 2 First Response Legal Assistants to help develop and grow our specialist Housing Disrepair and Financial Mis-selling law firm in Bolton.

About Us

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients. With over 50 years collective experience in the legal industry, we place our clients at the forefront of our focus, providing exceptional individual client care with constant communication, excellent professional advice and impressive settlement results.

Company Ethos

We believe people do their best work when they feel supported, valued and trusted. Working at Liberay, you will be given all the support, training and development you need to become the very best you and, most importantly, be happy

We take great pride in being an approachable, dedicated, knowledgeable, friendly and professional team with a sense of fun. We also place huge emphasis on entrepreneurial input from all our team, incentivising the development of new initiatives and ideas.

The Role

You will work under the supervision of our highly experienced Head of Litigation who will support your career development, enhancing your skill set and legal experience.

The role will see you working autonomously alongside other team members, so it is essential that you can work well within a close-knit team.

Key Responsibilities
- Acting as a professional and friendly first point of contact to our clients;
- Accurately obtaining client details and assessing the eligibility of potential claims;
- Carrying out client identification verification;
- Supporting a team of fee earners and solicitors;
- Ensuring that our case management is updated and maintained accurately;
- Assisting senior management with the improvement and development of front-end processes.

Required Skills, Qualifications and Experience
- Positive, energetic and enthusiastic individual who is passionate about speaking to clients and delivering exceptional customer service;
- Target driven whilst maintaining excellent customer client care;
- Ability to accurately record data within our case management system;
- Excellent attention to detail;
- Excellent communication skills;
- Excellent organisational skills;
- Computer literate in Excel and Microsoft;
- A sense of humour.

**Benefits**:

- Huge progression opportunities;
- Flexible working (upon completion of probation);
- Dress down Fridays;
- Company pension;
- Referral programme;
- Sick pay;
- Enhanced annual leave;
- Competitive salary;
- Bonus scheme;
- Annual appraisals and biannual reviews;
- Christmas shutdown;
- Bespoke training and development opportunities; and
- Growth and development prospects - fantastic opportunity to join a rapidly growing and progressive law firm.

**Job Types**: Full-time, Permanent

**Salary**: Up to £18,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bolton, BL1 4AG: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Bolton, BL1 4AG

Reference ID: LL001-LL

Flextime

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