Desktop Support Level 1

2 weeks ago


Cambridge, United Kingdom Brainotech IT Solutions Kft Full time

We are looking for an IT Support Technician.
**Freelance contract**

Skillset: Level 1 Desktop Support
Support: Dispatch Project (Ticket Based)
Start: ASAP
Duration: 1 year + extension

**Responsibilities**:

- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

**Salary**: £180.00-£200.00 per day

Schedule:

- Monday to Friday

Licence/Certification:

- work permit (required)

Work Location: One location

Expected start date: 17/04/2023



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