Senior Desktop Support Engineer

1 month ago

Cambridge, United Kingdom Abcam Plc Full time
Job Description

We are looking for a Senior Desktop Engineer to support the abcam digital workplace team through a period of change and growth. This is an exciting opportunity for someone to contribute in the following areas;

  • Provide remote and deskside support for desktop hardware, software, and peripherals.
  • Troubleshoot and resolve complex technical issues related to desktop systems and applications.
  • Administer user access and privileges as part of the JML process
  • Collaborate with IT teams to design and implement efficient desktop solutions.
  • Mentor and guide junior support engineers, sharing knowledge and best practices.
  • Manage and maintain desktop infrastructure, ensuring optimal performance and security.
  • Implement and enforce IT policies and procedures.
  • Stay abreast of emerging technologies and recommend improvements to enhance efficiency.

Qualifications

Qualifications and experience that would be key to success in this role include: 

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience as a Desktop Support Engineer or similar role.
  • Advanced knowledge of desktop operating systems, including Windows and MacOS.
  • Experience managing user access across various systems and applications including Active Directory
  • Expertise in troubleshooting hardware, software, and network issues.
  • Strong understanding of ITIL principles and best practices.
  • Knowledge of IT Security principles
  • Excellent communication and interpersonal skills.
  • Certifications such as CompTIA A+, Microsoft Certified: Windows 10, or equivalent are a plus.
  • Ability to work independently and collaboratively in a fast-paced environment.


Additional Information

We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why in addition to market competitive salaries, we offer you a flexible benefits package which is tailored to your unique needs and support your financial, physical and emotional wellbeing. This includes a highly flexible working environment and much more. Besides, your development will be integral to your experience here. You will grow alongside other talented minds, in ways you may often find unexpected.

When people come together, incredible things happen. Here you’ll work in a safe environment where you can be who you truly are. We’ll champion and celebrate your uniqueness throughout your journey with us. This is how we excel at partnering with the scientific community no matter the challenge, ultimately helping solve the world’s most critical diseases. Find out more about Diversity & Inclusion at abcam.

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