UX Researcher

5 months ago

Farringdon, United Kingdom Tesco Full time

About the role
**We’re looking for a skilled and versatile Midweight UX Researcher with a true passion for people to join our multidisciplinary team.**

As a Midweight Researcher at the UK’s largest supermarket, you’ll help discover new ways to improve the ways millions of people shop. You’ll uncover the how, why and when of customer needs, helping shape and validate solutions that make every stage of a customer’s shopping journey easier. You’ll get to grips with balancing business goals and user expectations, generating research that helps solve both. And you’ll work together with a team of true experts to overcome every challenge.

Audiences don't get bigger or more diverse than this. We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll need a big appetite for research methodologies. That includes qualitative and quantitate research, customer interviews and data synthesis.

Empathy mixed with insight and collaboration is the recipe for successful research. So, you’ll be learning from and collaborating with the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.

Our signature dish is our research library, so you'll need experience working with big data sets and complex reports.

**Here’s a taste of what you can expect.**

You’ll join a business that values your experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive.

You will be responsible for
- Design and conduct research to provide user-centred, insight-driven recommendations across a range of projects and product areas.
- Write research briefs, define research plans and timelines, conduct qual and quant studies, analyse results, create verbal and written reports, present to stakeholders.
- Collaborate with other teams, such as the Online UX Design Team and product owners to understand key business requirements and priorities.
- Contribute to the advancement of best practices in UI and UX design research by sharing knowledge, insights and processes.
- Support workflow and project management by facilitating prioritisation, identifying milestones and risks, streamlining comms and ensuring the team has the resources it needs.
- Evangelise research practices standards across the team.
- Identify and solve workflow issues, such as coordinating research activities and booking labs.
- Raise the profile of the UX Research Team by identifying and sharing success stories and helping stakeholders understand the team's value and contribution.
- Assist with organising and facilitating team meetings and activities, maintain tools, create playbooks and onboard new team members.
- Help manage relationships with external parties, such as vendors.
- Follow our Business Code of Conduct and always acting with integrity and due diligence.

You will need
- Solid knowledge of UX research methodology and practices
- Hands-on experience with a range of qualitative and quantitative research methods and techniques, such as usability testing, ethnography, contextual enquiry, creation of user personas, journey mapping, surveys, competitor analysis and heuristics.
- Some knowledge of Agile and Lean practices.
- An appreciation of the trade-offs between user needs, business requirements and technical constraints.
- Experience creating research plans to identify key milestone deliverables to peers and senior level stakeholders.
- Either a university degree of 2:1 or higher in human-computer interaction (HCI) (or a related field such as design), or the equivalent years of professional experience.
- Experience in Usability / UX lab-based testing.
- The ability to build solid working relationships with peers and senior leadership.
- Strong written and verbal communication, and presentation skills.
- The ability to solve problems creatively and effectively.

LI-RL1
LI-Hybrid

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure

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