Senior UX Researcher

5 months ago

Farringdon, United Kingdom Tesco Full time

About the role
We’re looking for a passionate, inquisitive and insightful Senior UX Researcher to join our multidisciplinary team.

As a researcher at the UK’s largest supermarket, you’ll be helping millions of people shop better. You’ll explore the how, why and when of customer needs, helping shape and validate solutions that improve every stage of a customer’s shopping journey. You’ll weigh business goals with user expectations, generating research that helps solve both. And you’ll know how to fail fast, get back up, and try again.

Audiences don't get bigger or more diverse than this. So you’ll really need to know your onions. That includes a big appetite for qualitative and quantitate research, customer interviews and in-depth data synthesis.

Empathy mixed with insight and collaboration is the recipe for successful research. So you’ll be working with some of the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.
Our signature dish is our research library, so you'll need to know how to work with big data sets and complex reports.

Here’s a taste of what you can expect.

You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive.

You will be responsible for
- Lead UX research for a variety of work streams and high priority projects.
- Execute qualitative and quantitative research throughout the design and development lifecycle, from early strategic direction through post-release validation.
- Provide research insights and recommendations, balancing business and customer needs.
- Support project teams to define, influence, and drive the user experience vision.
- Support the UX research manager to identify and prioritise research needs, avoiding duplication and aligning best practice.
- Promote inclusive user research with a focus on accessibility.
- Collaborate with research operations to help manage external collaborators and the UX research budget.
- Work closely with the Product and Design teams to ensure research insights are incorporated and to establish successful processes and ways of working.
- Develop relationships across the business to collate existing data and insights to inform product strategy and areas of opportunity.
- Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking.
- Use workshops as a key tool to leverage collaboration, cohesiveness and alignment on user needs for successful product development.
- Provide feedback to other designers and researchers to help strengthen your team and Tesco as a whole.
- Help your teammates build expertise, strong decision-making skills, and empathy for our customers.
- Embrace opportunities to line manage other researchers and help with their learning and development.
- Work with the UX Research and Design Manager to cultivate a positive, supportive, and inclusive team culture.

You will need
- Expert-level knowledge in the field of UX research, with at least 5 years’ experience of working as a UX researcher on digital products.
- Considerable knowledge and demonstrable hands-on experience with a wide range of qualitative and quantitative research methods and techniques. This includes in-depth interviews, ethnography, contextual inquiry, journey mapping, surveys, competitor analysis.
- Proven experience in evaluative research studies, such as usability testing both remotely and in person.
- A strong track record of research results impacting product strategy and development.
- Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation.
- The ability to collaborate with a wide set of stakeholders, including designers, UX writers, product managers, developers and analysts.
- Experience of using and managing the use of online research tools, such as unmoderated remote testing and online surveys.
- The ability to manage relationships with external research agencies.
- Experience of conducting research with people with disabilities is desirable.

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsib

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