UX Designer

6 months ago

Farringdon, United Kingdom Tesco Full time

About the role
As a UX designer at the UK’s second biggest employer, you’ll be shaping experiences that help our diverse colleague and supplier base work better. You’ll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of the colleague and supplier experience.

We have a wide range of specialisms covering 270 different role types, across 84 departments and 10 business divisions. So, it’s all about adapting, growing and embracing challenges.

Our current work includes a fascinating variety of platforms, technologies and experiences, including:

- Lifecycle of a product from development to ranging in stores
- Stock, service, and security operations within our stores
- Colleague lifecycle, capability and development
- Internal communications and colleague networks

**Our impact in** numbers**

There are:

- 360,000 colleagues at Tesco globally
- 1,720 colleagues using myProduct suite of apps in UK food, home and clothing
- 270 different role types, across 84 departments and 10 business divisions

You will be responsible for
- Design large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
- Be involved in all UX process activities including discovery, design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping.
- Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
- Champion human-centred design inside and outside of your team.
- Work within and across agile squads to design, develop and improve the customer experience across our digital products.
- Partner with UX researchers to help your team develop empathy for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, unmoderated, usability testing and more.
- Use quantitative data and partner with the analytics team to help inform your work.
- Work closely with multidisciplinary teams, finding new opportunities for improvements.
- Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.
- Help facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
- Produce design executions that use inclusive design principles and align with W3C accessibility guidelines
- Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
- Collaborate with the Design System team to help evolve the Design System based on user needs
- Help other disciplines understand the value design can bring to a project to build the best products.
- Provide feedback to other designers to help strengthen your team and Tesco as a whole.
- Help your team mates build experience, strong decision-making skills, and empathy for our customers.
- Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.

You will need
- A strong portfolio of delivered design work demonstrating your expertise across web, responsive and native apps.
- Experience in high-profile design projects in a customer-facing commercial environment.
- Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.
- A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
- Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar.
- The ability to use both quant and qual insight to inform decision-making.
- Experience at carrying out or participating in customer research, including interviews, observation and usability testing.
- Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.
- Experience collaborating closely with multiple disciplines including product and engineering.
- The ability to coach, mentor and set standards for ways of working for more junior team members.
- Previous experience in the retail sector is an advantage.

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone trul

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