Client Service Advisor
4 weeks ago
Our client is looking for a Client Service Advisor in the Walsall Area.
Must have experience.
Monday to Friday 08.30 till 18.00
Responsibilities will include;
- Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA
- Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion
- Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full
- Site visits to Clients when appropriate
- Serve as a lead point for any Client queries
- Resolve any issues in a timely manner and within company policy
- Weekly contact your dedicated base
- Support monthly/quarterly KPI driven reviews
- Develop rapport with key accounts and internal/external stakeholders
- Grow revenue through organic growth
- Solid experience of using MS Excel/Word
- Ability to work as part of a team and independently
- Excellent listening skills
- Strong verbal and written communication skills
- A forward-thinking mentality always putting the Client/Customer first
- General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc)
**Salary**: £240,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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