Customer Service Advisor

2 weeks ago

Walsall, United Kingdom whg Full time

**Contract**:

- **We have both Full Time (37 Hours Per Week) and Part Time (18.5 Hours Per Week) Contracts Available**:

- ** Duration Of Contract
- 9 Months
**Closing Date: 1 March 2024**

**Interview Date: 8 March 2024**

We have an exciting opportunity for Customer Service Advisors to join the Customer Services Team on either a full or part-time, fixed-term basis, to handle customer queries across many channels as well as providing face to face service on our reception desk.

**Main job responsibilities**:

- Provide a face to face service to customers who visit our main office reception, supporting them with using whg’s self-service platforms where appropriate.
- Deliver an excellent level of service to all customers, ensuring that enquiries are resolved in a timely and professional manner at first point of contact
- Work collaboratively and pro-actively with other service areas to find solutions to complex customer enquiries to ensure customer needs are met
- Challenge inefficient processes; making recommendations for improvements and attending cross functional workshops to discuss changes.

**We're looking for someone who has**:

- A good standard of education.
- Experience of working in a customer facing role either over the telephone or face to face.
- Excellent communication skills, both verbal and written, with the ability to communicate with customers and colleagues in a clear and easy-to-understand way.
- Strong problem solving and analytical skills, with the ability to ensure all enquiries are dealt with effectively and confidently to a satisfactory resolution.
- The ability to handle pressure, sensitivity and conflict in a calm and confident manner, an empathetic and positive approach to all issues whilst managing customer expectations.

**What’s in it for you?**

In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down (pro rata), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

**About us**

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that **attracts**, **develops** and retains **talent’. **The Strategy focuses on three key themes that help us support our colleagues to **make a difference** to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

We are one of the Midlands’ leading and most successful providers of good quality
homes.

Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it. We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work.

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.

  • Customer Service Advisor

    4 days ago

    Walsall, United Kingdom Jewson Builders Merchant Full time

    **Customer Service Advisor - Jewson, Walsall** This is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore you play a huge part in delivering a fantastic customer experience. We're a...

  • Customer Service Advisor

    1 week ago

    Walsall, United Kingdom Jewson Full time

    **The Role** **Customer Service Advisor - Jewson, Walsall** This is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore you play a huge partin delivering a fantastic customer...

  • Customer Service Advisor

    2 days ago

    Walsall, United Kingdom Saint-Gobain Full time

    **Customer Service Advisor - Jewson, Walsall** This is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore you play a huge part in delivering a fantastic customer experience. We’re...

  • Customer Service Advisor

    Found in: beBee S GB - 2 weeks ago

    Walsall, United Kingdom Onecall Consultants Full time

    One Call Consultants are looking for a customer service advisor to join our client based in Walsall Wood, Walsall We are looking for someone who has customer service and office experience and ideally be able to pick things up straight away so a quick learner Duties to include: Data Entry Answering Phone And Email Queries Placing Orders Quoting Admin Duties...

  • Customer Service

    4 days ago

    Walsall, United Kingdom Pertemps Network Group Full time

    **Job Description**: Role Customer Service Advisor Type Temporary ongoing Hours Full Time Monday-Friday Based in Aldridge Hourly Rate £11.00 per hour plus secure parking Customer Services My client is looking to recruit an experienced customer service advisor to join the existing team in their Aldridge office to provide customer service and admin...

  • Service Advisor

    2 weeks ago

    Walsall, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £24,000 to £26,000 OTE - £32,000 Location - Walsall   Benefits - On Site Parking Performance Bonuses Cycle to Work Scheme Life Assurance Eye Care Vouchers   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service...

  • Service Advisor

    Found in: Talent UK 2A C2 - 4 days ago

    Walsall, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £24,000 to £26,000 OTE - £32,000 Location - Walsall   Benefits - On Site Parking Performance Bonuses Cycle to Work Scheme Life Assurance Eye Care Vouchers   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor...

  • Service Advisor

    Found in: Whatjobs ES C2 - 4 days ago

    Walsall, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £24,000 to £26,000 OTE - £32,000 Location - Walsall   Benefits - On Site Parking Performance Bonuses Cycle to Work Scheme Life Assurance Eye Care Vouchers   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor...

  • Customer Service Advisor

    Found in: Talent UK 2A C2 - 4 days ago

    Walsall Wood, United Kingdom Onecall Consultants Full time

    One Call Consultants are looking for a customer service advisor to join our client based in Walsall Wood, WalsallWe are looking for someone who has customer service and office experience and ideally be able to pick things up straight away so a quick learnerDuties to include:Data EntryAnswering Phone And Email QueriesPlacing OrdersQuotingAdmin DutiesGeneral...

  • Hyundai Customer Service Advisor

    7 days ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: We have an exciting opportunity for a **Customer** **Service Advisor** to join the Hyundai Customer Contact Centre Team, as Case Manager on a Full Time, Permanent Basis. If successful, you will manage all contact from Hyundai customers and dealerships ensuring requests, concerns or issues are dealt with whilst providing outstanding...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 4 days ago

    Walsall Wood, United Kingdom Onecall Consultants Full time

    One Call Consultants are looking for a customer service advisor to join our client based in Walsall Wood, WalsallWe are looking for someone who has customer service and office experience and ideally be able to pick things up straight away so a quick learnerDuties to include:Data EntryAnswering Phone And Email QueriesPlacing OrdersQuotingAdmin DutiesGeneral...

  • Customer Service Advisor

    2 days ago

    Walsall, United Kingdom Signode Full time

    **_Signode UK Ltd belongs to the Signode Industrial Group, a large international company involved in the manufacture and sale of packaging systems. The unit serves customers in the UK & Ireland._** **_ Purpose of the Position_** You are the first point of Customer Services contact. The role will be primarily focused on providing customer service...

  • Customer Service Advisor

    4 days ago

    Walsall, United Kingdom Brook Street Full time

    **Salary: £24,000** **Location: Walsall** **Mon - Fri (No Weekends)** **About the Company** We believe that yesterday's cooking oils should become tomorrow's energy and that your business waste can be recycled into green energy to power festivals or simply help to support our National Grid. Through our pioneering technology we are able to recover a...

  • Service Advisor

    3 days ago

    Walsall, West Midlands, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £24,000 to £26,000 OTE - £32,000 Location - Walsall   Benefits - On Site Parking Performance Bonuses Cycle to Work Scheme Life Assurance Eye Care Vouchers   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor...

  • Customer Service Supervisor

    6 days ago

    Walsall, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Supervisor you will be responsible for supporting a team with administration of complaints, recording, updating and monitoring of completion. **Client Details** Based in the Midlands, my client provide affordable homes for rent, shared ownership and sale. They work closely with customers to keep their homes safe and...

  • Customer Service Advisor- Fixed Term Contract

    7 days ago

    Walsall, United Kingdom whg Full time

    **Contract: Full Time, Fixed Term Contract, 37 hours per week** **Closing Date: 3 January 2023** **Interview Date: Week Commencing 16 January 2023** We have an exciting opportunity for a Customer Service Advisor to join our Customer Services team. In this role, you will handle a range of customer enquiries across a variety of channels and provide a...

  • Trainee Mortgage Advisor

    2 weeks ago

    Walsall, United Kingdom Countrywide HQ Full time

    **We are looking for a Qualified Trainee Mortgage and Protection Advisor to join us in Walsall, working in our well known Bairstow Eves Estate Agency. OTE £35k** We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated...

  • Mortgage Advisor

    2 weeks ago

    Walsall, United Kingdom Countrywide HQ Full time

    **We are looking for an Experienced Mortgage Advisor to join us in Walsall, working in our well known Bairstow Eves Estate Agents. OTE £60K** We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable...

  • Senior Mortgage Advisor

    4 days ago

    Walsall, United Kingdom Connells Full time

    We’re looking for highly motivated **Mortgage Advisor** to join our fantastic team in Walsall. The **Mortgage Advisor**will work closely with an established Estate Agency team to help customers purchase their dream home whilst taking care of all their mortgage and protection needs. **What’s in it for you?** - Excellent internal progression to support...

  • Technical Advisor

    7 days ago

    Walsall, United Kingdom Hunter Selection Limited Full time

    TECHNICAL ADVISOR BROWNHILLS £25000 - £28,000 (Mon - Thurs 8.45am to 5.00pm Friday 8.30am to 4.30pm) 37 hours a week A leading Manufacturer of products for the construction and manufacturing industry are currently looking for a Technical Advisor. This is a newly created role within the business, due to recent expansion and an increase in...