Customer Service Advisor

2 weeks ago


Walsall, United Kingdom Page Personnel Secretarial & Business Support Full time

As a Customer Service Advisor you will be responsible for supporting a team with administration of complaints, recording, updating and monitoring of completion.

**Client Details**

Based in the Midlands, my client provide affordable homes for rent, shared ownership and sale. They work closely with customers to keep their homes safe and comfortable.

**Description**

As a Customer Service Advisor you will be responsible:

- To triage all customer complaints, MP and Councillor enquiries and where appropriate allocate in accordance with the companies complaint procedure.
- Monitor complaint resolutions and ensure all actions are delivered within agreed timescales.
- Allocate MP and Councillor enquiries, monitoring compliance with service standard timescales.
- Work collaboratively with the Customer Experience Advisors/Specialists to collect customer feedback to support our lessons learnt and continuous improvement approach.
- Assist in the compilation of relevant information and statistics required by internal and external stakeholders.
- Provide administration support for the Customer Experience team.
- To develop and maintain effective working relationships which will enhance service delivery.
- To act in the interests of the company and its customers and actively promote and demonstrate the companies values.
- Work outside normal business hours when attending some meetings and events.
- Carry out any other duties commensurate with the grade of the post as may be considered appropriate.

**Profile**

A successful Customer Service Advisor you will demonstrate:

- Experience of working in a busy administrative function.
- A passion and enthusiasm for improving the customer experience by maintaining a good understanding of the customer perspective.
- Excellent written and verbal communication skills.
- The ability to work well in a team balanced with the ability to use own initiative, managing own time and priorities.
- A positive can do attitude that demonstrates you are self-motivating and accountable.
- The ability to work collaboratively with internal colleagues and external organisations/agencies to ensure that individual customer needs are met.
- The ability to coordinate and process requests thoroughly examining information that requires attention to detail in accordance with related policy, procedures and timescales.

**Job Offer**

As a Customer Service Advisor you will benefit from:

- 27 days annual leave (plus Christmas shut down)
- Pension scheme
- health cash plan
- A range of shopping and leisure discounts.



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