Customer Experience Assistant
3 weeks ago
Location: Walsall (Hybrid working once completed training)
Length: Maternity Cover FTC 5-6 Months
Pay: £22,569 - £23,995 per annum (pro rota)
Hours: 9 - 5 Mon - Fri (with flexibility)
Responsibilities of the role:
- Triage all customer complaints, MP and Councillor enquiries and where appropriate allocate in accordance with complaint procedure
- Monitor complaint resolutions and ensure all actions are delivered within agreed timescales
- Allocate MP and Councillor enquiries, monitoring compliance with service standard timescales
- Work collaboratively with the Customer Experience Advisors/Specialists to collect customer feedback to support our lessons learnt and continuous improvement approach
- Assist in the compilation of relevant information and statistics required by internal and external stakeholders
- Provide administration support for the Customer Experience team
- Develop and maintain effective working relationships which will enhance service delivery
Essential experience/requirements:
- Previous experience within this position
- Knowledge in EXCEL
To discuss this excellent opportunity further, please contact the Social Housing and Support teamonand ask for Katie Dugmore**(Senior Consultant for the Midlands)
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