Customer Service Executive

1 month ago


Walsall, United Kingdom Totally Recruitment Limited Full time

Do you have a passion for delivering outstanding customer service?

Totally Recruitment Ltd are seeking experienced Customer Service Executive for our client located in Walsall.

Our client is a well-established on-line multi-channel retail business specialising in LED light bulbs, electrical and DIY products.

**As a Customer Service Executive your main responsibilities will include**:

- Processing customer's orders
- Providing customers with updates on their orders
- Processing customer return queries
- Dealing with 3rd parties such as suppliers, manufacturers and couriers to ensure smooth running of customer's orders
- Driving value add to the brand to help grow the business commercially
- Maximising sales opportunities
- Handling customer complaints
- Being extra vigilant and proactive in spotting and preventing potential fraud cases and high risk/ high value orders
- General administration and upkeep of the in house CRM system

**Skills Required**:

- Previous customer service experience in a similar role is essential
- Accuracy towards grammar and spelling
- Good attention to detail and accuracy
- Excellent telephone manner and communication skills

**Working Hours**:

- Primarily Monday to Friday, 09:00 to 17:30, overtime is available to meet operational requirements including weekends.

**Job Type**: Permanent

**Salary**: £10.00 per hour

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location



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