Customer Service Executive
1 month ago
Do you have a passion for delivering outstanding customer service?
Totally Recruitment Ltd are seeking experienced Customer Service Executive for our client located in Walsall.
Our client is a well-established on-line multi-channel retail business specialising in LED light bulbs, electrical and DIY products.
**As a Customer Service Executive your main responsibilities will include**:
- Processing customer's orders
- Providing customers with updates on their orders
- Processing customer return queries
- Dealing with 3rd parties such as suppliers, manufacturers and couriers to ensure smooth running of customer's orders
- Driving value add to the brand to help grow the business commercially
- Maximising sales opportunities
- Handling customer complaints
- Being extra vigilant and proactive in spotting and preventing potential fraud cases and high risk/ high value orders
- General administration and upkeep of the in house CRM system
**Skills Required**:
- Previous customer service experience in a similar role is essential
- Accuracy towards grammar and spelling
- Good attention to detail and accuracy
- Excellent telephone manner and communication skills
**Working Hours**:
- Primarily Monday to Friday, 09:00 to 17:30, overtime is available to meet operational requirements including weekends.
**Job Type**: Permanent
**Salary**: £10.00 per hour
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: One location
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