Residents Manager

3 weeks ago

Stockwell Heath, United Kingdom Red Personnel Full time

Student Accommodation Manager
Temporary role
Location Stockwell
Permanent position
Exiting opportunity for an experienced Student Accommodation Manager based in the Stockwell area.
Responsibilities will include:

- Management of the building,to ensure outstanding student experience, drive high quality customer service, sales, (oversee maintenance and housekeeping property) ensuring the safety and welfare of the students
- Manage and deliver sales across the property, to the required standards including summer sales, lead generation, marketing, relationships with Universities and other third parties.
- Build and manage community relationships e.g. neighbours, local communities, emergency services and local authorities.
- Support the delivery of a Health & Safety process, ensure that Health and Safety legislation and Prime policy and procedure are adhered to at all times.
- Review property on a regular basis, reviewing hazards and risks, ensuring audits have been completed and safe working practices are in place.
- Manage escalated customer-related issues and provide key emergency support
- Manage the Check in, Check out and room turnaround process
- Ownership of resolving any incidents that occur

Your skills
- A good understanding of the student accommodation sector or hotel sector essential

PBSA experience is ideal
- Excellent customer service skills
- Strong communicator with the ability to build rapport with customers and visitors
- Strong leadership and mentoring skills
- Client focused approach
- Good IT skills (Microsoft Office)
- Highly organised and proactive approach
- Strong multi-tasker with the ability to juggle tasks and priorities

Do you have the skills and experience, are available to work for the next 2-3 months
Submit your CV now for immediately review.

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