Resident Liaison officer
7 days ago
Job Title:
Tenant Liaison Officer
Reports to:
Site Manager/ Assistant Site Manager
Responsible for :
Own quality of work
Overview of the Role
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key ResponsibilitiesTo provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
Identifying vulnerable tenants and any additional needs they might need to accommodate for them.Ensuring that any problems/issues are dealt with promptly.
Managing the customer/resident journey whilst following the client and company engagement procedures.
To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
Carry out:
choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
Agree access arrangements with the resident and book appointments to enable the work to their home.Ensure relevant communication packs are set up for new contracts.
Team Responsibilities
Carry out customer care duties between clients and the tenants and sub-contractors.
Collaborate with other project stakeholders as required
Assist the customer care manager filing reports for company directors.
Support colleagues as and when required
To act in the best interests of the company at all times
Health & Safety / Legislative Requirements
Complete all site compliance paperwork and TLO trackers as required
To perform all duties in line with company guidelines and legislative requirements
-
Building Safety Compliance Officer
7 days ago
Kings Heath, Birmingham, United Kingdom Baird And Co Recruitment Ltd Full timeBaird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting for an interim Building Safety Compliance Officer for a registered provider in South Birmingham.This role is a hybrid-position for a true community organisation,Starting asap, initially the post would be on an interim 3-month contract. The Building Safety...
-
Resident Liaison officer
1 month ago
Short Heath, United Kingdom Parker Jones Group Ltd Full timeTenant Liaison Officer required for social housing upgrade projects in Birmingham. Job Title: Tenant Liaison Officer Reports to: Site Manager/ Assistant Site Manager Responsible for : Own quality of work Overview of the Role In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the...
-
Resident Liaison officer
3 weeks ago
Short Heath, United Kingdom Parker Jones Group Ltd Full timeTenant Liaison Officer required for social housing upgrade projects in Birmingham. Job Title: Tenant Liaison Officer Reports to: Site Manager/ Assistant Site Manager Responsible for : Own quality of work Overview of the Role In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the...
-
Resident Liaison officer
1 month ago
Short Heath, United Kingdom Parker Jones Group Ltd Full timeTenant Liaison Officer required for social housing upgrade projects in Birmingham.Job Title: Tenant Liaison OfficerReports to: Site Manager/ Assistant Site ManagerResponsible for : Own quality of workOverview of the RoleIn your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and...
-
Resident Liaison Officer
2 weeks ago
Haywards Heath, United Kingdom United Living Full timeUnited Living Property Services is a well-established, fast paced and ambitious business with a great reputation for providing excellent services to our clients. We refurbish and regenerate homes up and down the country, and are embarking on a journey of growth which will see our turnover double to £1 billion over the course of the next 5 years. Now is a...
-
Resident Liaison officer
1 month ago
Heath, Derbyshire, United Kingdom Parker Jones Group Ltd Full timeTenant Liaison Officer required for social housing upgrade projects in Birmingham. Job Title: Tenant Liaison Officer Reports to: Site Manager/ Assistant Site Manager Responsible for : Own quality of work Overview of the Role In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the...
-
Resident Liaison officer
1 month ago
Heath, Derbyshire, United Kingdom Parker Jones Group Ltd Full timeTenant Liaison Officer required for social housing upgrade projects in Birmingham. Job Title: Tenant Liaison Officer Reports to: Site Manager/ Assistant Site Manager Responsible for : Own quality of work Overview of the Role In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the...
-
Welfare Liaison
2 days ago
Haywards Heath, United Kingdom South Coast Nursing Homes Ltd Full timeSouth Coast Nursing Homes is a family owned provider of care across East and West Sussex. Each of the 9 registered homes offers the highest standards of resident care and comfort, 24 hours - day and night. Here at South Coast Nursing Homes, just as we provide excellent care to our residents, we cultivate an environment for personal and career growth within...
-
Estate and Facilities Officer
2 weeks ago
Broadbridge Heath, United Kingdom Broadbridge Heath Parish Council Full timeThis exciting new pivotal role, working with other officers, will form a key part of the delivery of the Parish Council’s Action plan and statutory requirements. The role of Estate and Facilities officer incorporates a range of activities, statutory tasks and overseeing services for the benefit of the community of Broadbridge Heath. This includes risk...
-
Customer Liaison
1 week ago
Cradley Heath, United Kingdom Reddifast Steels Full timeReddifast Steels Ltd has an exciting opportunity for a customer liaison. - Weekdays are Mon-Thurs - 8am - 5pm - closed on Fridays - Part time - weekdays are Mon-Thurs - 9am - 2pm - Job location: Cradley Heath **Perks and benefits** - A company culture that promotes work life balance - Career development opportunities - Commitment to continued learning and...
-
Haywards Heath, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full timeJob summary Sussex Partnership have an exciting opportunity for a Consultant Liaison Psychiatrist to join our Mental Health Liaison Team at Princess Royal Hospital in Haywards Heath. The Job Description has been reviewed and approved by the Royal College of Psychiatrists. This is an established post and follows the trust's move towards providing Core 24...
-
Haywards Heath, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full timeSussex Partnership have an exciting opportunity for a Consultant Liaison Psychiatrist to join our Mental Health Liaison Team at Princess Royal Hospital in Haywards Heath. The Job Description has been reviewed and approved by the Royal College of Psychiatrists. This is an established post and follows the trust's move towards providing Core 24 services in...
-
Caretaker (Permanent, Temporary)
2 months ago
Heath, Derbyshire, United Kingdom Job&talent Full timeResponsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the...
-
Scheme Officer
3 weeks ago
Haywards Heath, United Kingdom The Hyde Group Full time**Part Time, Permanent - 20 Hours per week** **Patch locations: Haywards Heath with occasional travel to Brighton** **£20,185 - £25,520 pro rata** Hyde is looking for a Scheme Officer on a Part Time basis for 20 hours a week. The patches will be in Haywards Heath as well as occasional travel to Brighton. Hyde is one of the UK’s leading Housing...
-
Duty Operations Officer
3 weeks ago
Heath, United Kingdom Ford Aviation Services Full time**Produced: July 23** Ford Aviation Services is growing quickly since our creation in 2019. Having recently been awarded more contracts we are now looking for more people to join our friendly, experienced team. The successful person will be part of our operations team and help deliver a broad range of services to our tour operator and airline clients. Our...
-
Haywards Heath, United Kingdom Sussex Partnership NHS Foundation Trust Full timeJob summary Sussex Partnership have an exciting opportunity for a Consultant Liaison Psychiatrist to join our Mental Health Liaison Team at Princess Royal Hospital in Haywards Heath. The Job Description has been reviewed and approved by the Royal College of Psychiatrists. This is an established post and follows the trust's move towards providing Core...
-
Haywards Heath, United Kingdom Sussex Partnership NHS Foundation Trust Full timeJob summary Sussex Partnership have an exciting opportunity for a Consultant Liaison Psychiatrist to join our Mental Health Liaison Team at Princess Royal Hospital in Haywards Heath. The Job Description has been reviewed and approved by the Royal College of Psychiatrists. This is an established post and follows the trust's move towards providing Core...
-
Haywards Heath, United Kingdom Sussex Partnership NHS Foundation Trust Full timeJob summary Sussex Partnership have an exciting opportunity for a Consultant Liaison Psychiatrist to join our Mental Health Liaison Team at Princess Royal Hospital in Haywards Heath. The Job Description has been reviewed and approved by the Royal College of Psychiatrists. This is an established post and follows the trust's move towards providing...
-
Communities Officer
2 weeks ago
Haywards Heath, United Kingdom Clarion Housing Group Full timeSalary: £36,021 - £42,014 per annum pro rata Location: Hybrid/Haywards Heath or Leatherhead Hours: Part Time 18 per week Contract Type: Permanent Are you experienced in project management and looking for a new and exciting opportunity? We’re recruiting a Communities Officer to support the Communities Manager in the delivery and ongoing development...
-
Haywards Heath, United Kingdom Sussex Partnership NHS Foundation Trust Full timeJob summary Sussex Partnership have an exciting opportunity for a Consultant Liaison Psychiatrist to join our Mental Health Liaison Team at Princess Royal Hospital in Haywards Heath. The Job Description has been reviewed and approved by the Royal College of Psychiatrists. This is an established post and follows the trust's move towards providing...
-
Deputy Children's Care Home Manager
7 days ago
Thornton Heath, Greater London, United Kingdom The Recruitment Shop Full timeWe are currently seeking a compassionate and dedicated Deputy Children's Care Manager to join our team in Norbury. Position: Deputy Children's Care ManagerLocation: SW16, NorburySalary: 26-32k pa Job Type: PermanentWorking Hours: Early, Late or Night shift Responsibilities as a Deputy Children's Care Home Manager:Assist in the day-to-day management of the...