Resident Liaison Officer

6 months ago


Haywards Heath, United Kingdom United Living Full time

United Living Property Services is a well-established, fast paced and ambitious business with a great reputation for providing excellent services to our clients.

We refurbish and regenerate homes up and down the country, and are embarking on a journey of growth which will see our turnover double to £1 billion over the course of the next 5 years.

Now is a fantastic time to join us if you are a **Resident Liaison Officer **with excellent customer service skills; you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

This RLO will be working as an important part of a small and dynamic team based in Haywards Heath.

As the on-site **Resident Liaison Officer **you will:

- Be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
- Ensure residents are aware of the works processes and communicate updates / changes accordingly.
- Coordinate handover of keys to site teams
- Provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams

With the confidence to manage sometimes difficult situations, as **Resident Liaison Officer **you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

We are always looking for talented people to join our teams at United Living, and the role of **Resident Liaison Officer **is a brilliant opportunity for somebody to come in and make a really positive contribution to the communities we serve.

The role of **Resident Liaison Officer** is a critical role within our business, and can create opportunities for you to develop your career in other areas in the future.

**Job Types**: Part-time, Permanent
Part-time hours: 26 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Haywards Heath: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: RLO



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