Senior Business Support Officer

2 months ago


Newcastle upon Tyne, United Kingdom All Temps Recruitment Ltd Full time

We have 2 full time vacancies provide high level business support to Children's Social Care in Newcastle upon Tyne.

These are busy and demanding roles, where you will need to demonstrate the ability to multitask and provide high levels of customer service. You will need a flexible approach to work and experience of dealing with competing demands and working to deadlines.

**The role**
- To provide comprehensive business and administrative support services to the department.
- To take part in identifying and implementing business process improvements.
- To deal with enquiries, including those of a complex and technical nature about the service and in line with our procedures and protocols.
- To prepare documents, including correspondence, reports and management information as needed.
- To work with nominated officers responsible for maintenance, repairs and security of designated buildings providing administrative support as needed.
- To give confidential, personal secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
- To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
- To contribute to the development, implementation, review and maintenance of business systems and processes.
- To mentor, advise and give guidance to business support staff. This includes demonstrating duties and allocating.
- To give a professional and courteous reception service as needed.
- To account for, reconcile and make sure of the security of stock, petty cash or cash equivalents in line with our Financial Regulations.

**The person**
- Should have excellent communications skills, the ability to deal with challenging situations and work to specific deadlines.
- Experience of providing high level administrative support in a busy, frontline environment.
- Have experience of provision of high levels of customer service
- You should have the ability to multitask and deal with changing priorities.
- It would be an advantage if you have previous experience of minute taking and the administration of meetings. Either shorthand or speedwriting.
- You should be fully familiar with data protection.
- Use of MS Office / Office 365.
- Clear knowledge and ability to demonstrate discretion and handling of highly confidential information.
- Effective verbal and written communication.
- Experience of developing and maintaining positive working relationships with customers, officers and stakeholders.
- Excellent organisation and time management skills whilst working to challenging deadlines. 8. Working both as part of a team and independently.

There is also the possibility of these posts leading to longer term positions within Newcastle City Council.

**Salary**: From £12.93 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: SBSNCLE



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