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Senior Responsible Officer

9 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

We are thrilled to be recruiting a Senior Responsible Officer (SRO) to lead a programme of work within our Workforce Service directorate.

The role is a senior leadership position reporting into the Associate Director of Workforce Services and will lead a dedicated team of professionals, ensuring key operational deliverables, on behalf of the business area are met. They will work closely with the Head of Service within the business area and with a variety of internal and external stakeholders.

The successful applicant will have a diverse range of skills and previous demonstrable experience in managing large, complex transformation programmes of work and establishing robust and efficient governance processes. Experience of managing substantial budgets and resources and owning the delivery of key business benefits are also important to the role.

This is an exciting opportunity for someone with a mindset for delivery and a bias for action, working with others to achieve outcomes and the ability to see the strategic picture for a forward-thinking Organisation. Could this be you?

Our approach to finding the right person for this role will involve in person/virtual interviews and a work-based assessment.

Ensure the programme delivers the business case benefits and outcomes.

Accountable for ensuring a programme or project meets its objectives, delivers the projected outcomes and realises the required benefits.

Acts as the champion for the programme/project and takes ultimate authority and personal accountability for its delivery.

Provides clear leadership and strategic direction to the Programme Board throughout the life of the project.

Builds effective and trusted relationships with internal and external stakeholders and collaborating across boundaries, utilising influencing and negotiation skills.

Ensures the strategic direction of the programme/project remains aligned with any changes in political or business priorities.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

Full details can be found in the attached JD.

In this role, you are accountable for

Leadership - Act as the champion for the programme/project and takes ultimate authority and personal accountability for its delivery. Provide clear leadership and strategic direction to the Programme Board throughout the life of the project. Delegate responsibilities and agrees clear limits and performance criteria with the Project Director. Is a visible, engaged, active leader who creates an open and honest culture.

Stakeholder Management - Influence and manages the operating environment into which the programme/project outcomes will be delivered, including relationships with key stakeholders, business owners and other project sponsors. Builds effective relationships with key strategic stakeholders obtaining their commitment to the programme/project objectives and benefits. Effective management of all interdependencies.

Benefits Management - The SRO is responsible for ensuring the programme/project delivers the Business Case Benefits and Outcomes. The SRO is responsible for ensuring the benefits are owned. They both oversee and drive benefits realisation. Put plans and monitoring in place post-project to assure sustainability and to enable benefits realisation in the longer-term.

Governance - Establish appropriate, robust and efficient governance to ensure the project is governed responsibly. An SRO of a GMPP project is personally accountable for its delivery and could be called by Select Committees to explain their decisions and actions taken to deliver the project.

Business Case - Is the owner of the Business Case. Ensures that the value of the predicted benefits exceeds the cost and risks of achieving them. Refers any significant concerns regarding the Business Case and/or value for money to the relevant Accounting Officer.#

Reviews & Assurance - Ensure an appropriate level and frequency of assurance reviews are