Administration Assistant

5 months ago

Dorchester, United Kingdom Dorset County Hospital NHS Foundation Trust Full time

An exciting opportunity has arisen within the Dermatology Team, for an enthusiastic and motivated individual to work alongside the Clinical and Nursing Teams

To support all Dermatology staff by undertaking administrative and clerical duties including registering referrals, scheduling of appointments, as well as reception duties and answering and appropriately directing all calls into the service.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

The post-holder will provide comprehensive support to the Dermatology Service The role is both patient facing and incorporates administrative functions with mínimal and often no supervision.

To support the team as Trust wide point of contact for operations aspects. This will include liaison with staff, Dr’s Consultants, GP’s patients and their carers and external companies.
- Patients and their relatives/carers, to elicit, receive and provide routine information, requiring questioning and empathic skills
- Medical and other clinical staff, administrative and support staff, both within and external to the Trust, to receive and pass on routine information.
- The post holder will have regular telephone contact with medical staff, suppliers and patients.
- The post holder will contact colleagues in other hospitals and primary care departments by letter and telephone.

Communication should be carried out politely at all times and will require the use of diplomatic, negotiating and analytical skills and the ability to empathise. The post holder will provide and receive routine information orally, in writing, electronically or over the telephone. Information may be of a sensitive nature and confidentiality must be ensured at all times. Any telephone and face-to-face enquiries will be dealt with efficiently and with understanding.
- Communicating daily with patients, both face-to-face and over the telephone. Eliciting, receiving and providing routine information, making appointments and dealing with queries. Will be required to give general advice to patients about aspects of the service/designated care pathway
- Following department policies and standard operating procedures in own role, may be required to comment.
- Required to follow Trust Policy
- Exercising personal duty of care in relation to equipment/resources
- Ensuring that stock levels (inc stationary & patient education materials) are maintained, ordering supplies as necessary
- Ensuring that departmental clinical, administrative and reception areas are maintained in a clean and tidy condition.
- Communicating daily with immediate colleague, other hospital staff, and primary care teams in the pursuit of their duties
- May be required to demonstrate own duties to new starters or other staff members.
- Recording personally generated information, inc. data entry & text processing
- Updating patient records
- Notes preparation and processing from weekend work
- Maintaining clerical and record keeping systems, both paper based and electronic, in line with established departmental and Trust systems, liaising with other departments, including Medical Records, where necessary.

May assist with collection and entry of data for surveys and audits.

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