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Telecoms Product Specialist

1 month ago

Chorley, United Kingdom Recruit Moore Full time

Recruit Moore have been approached by our client in Chorley to support them in finding a Telecoms Product Specialist.

As the Telecoms Product Specialist, you will ultimately be responsible for keeping abreast of industry changes and their impact to the group, maintaining a knowledge base with relevant internal stakeholders, and at times interacting with customers for complex product support. You will develop and manage a telecoms pricing function with relevant resource and be responsible for ensuring adherence to internal SLAs and quality.

We are looking for someone who is self-motivated and thrives under pressure. You must be commercially minded and a strong relationship builder, with experience talking to customers as well as building proposals and visiting customers.

Duties to include
- Support product and pricing
- To act as a product specialist
- Support maintenance of a knowledge base
- Feed into and help develop growth through marketing campaigns and ongoing product/service development
- Act as a complex query escalation point, liaising with suppliers, customers and internal functions as necessary
- Support new business activity to facilitate new wins (presentation, visits, calls, or tender information)
- Support renewal activity to facilitate customer retention or cross-sell opportunities (visits, calls, tender info)
- Support effective and commercially beneficial relationships with suppliers, maintaining a close network in conjunction with the telecoms product owner
- Support adherence to processes relating to the telecoms product are documented and available to the teams utilising them
- Feed into telecoms product owner to help ensure cohesive and transparent working practices remain ‘fit for purpose’ following industry or other change

Our client is looking for someone with
- Experience working in the telecoms industry
- Business development or sales experience
- Strong understanding of all telecoms products; Mobile, business broadband, Cloud Voice, Ethernet, MPLS

Salary - £30,000+ DOE
Hours - 09:00 - 17:00, Monday - Friday

Recruit Moore acts as an employment agency in relation to this role. We are committed to equal opportunity and diversity.

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