Senior Operations and Customer Service Coordinator
6 months ago
**Senior Operations and Customer Service Coordinator ( German Speaking )**
**London**
**Up to £45,000 D.O.E**
**The Company**
A disruptive brand activator, opening a new route to market for beauty businesses away from traditional retail and digital channels. Offering lots of free products, a permanently full kitchen, and a team that will always celebrate success, from business wins to birthdays - they remain true to their people centric values. Established for nearly 15 years, there are 5 global HQs and lots of exciting local and international business to get your teeth into.
**What will you do?**
- Work closely with sales team and manage client relations across UK/US/EU
- Processing of international client orders to 3PL warehouse using SAP
- Manage 3PL partner onboarding and relationships
- Work closely with internal teams ensuring any ad hoc orders are processed correctly
- Lead monthly department meetings and make recommendations for improvement
- Ensure best in class service and resolve any service issues or complaints
**What do you need?**
- Fluent in French or German (Extremely Desirable)
- Proven experience within an operations or customer service role within FMCG (Essential)
- Previous order fulfilment and 3PL experience (Essential)
- Excellent people management and problem-solving skills
**What’s on offer?**
- Hybrid working 1 day working from home
- 25 days annual leave + bank holidays
- 50% off products and 20% off services
- Allocation of free products every quarter
- Hotel discounts and welcome box
**Job ID: 7436**
**Job Types**: Full-time, Permanent
**Salary**: Up to £45,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Gym membership
- Work from home
Schedule:
- Monday to Friday
- No weekends
**Language**:
- German (required)
Work Location: In person
Reference ID: 7436
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