Senior Customer Service Coordinator

3 months ago

London, United Kingdom Hunterwell Recruitment Ltd Full time

If you’re an experienced New Homes Customer Care Coordinator, I have 3 questions for you:

- Are you stuck behind a desk 5 days a week?
- Are you working for volume house builder?
- Are you exhausted with a relentless workload?

I bet you’re thinking, there must be a better life somewhere, well there is

I’m looking for a Senior Customer Service Coordinator who will be based on site at this flagship development of luxury apartments in South West London. You’ll get to meet your homeowners face to face and work collaboratively with your Customer Service Manager to deliver an exceptional customer service experience. You’ll be highly proficient in their current role, with a proven track record of dealing with escalated complaints, complex defects, and demanding customers - standard I hear you say.

Here’s where we mix it up, you’ll also be expected to manage initial snagging lists from start to finish ensuring everything is cleared within the SLA’s, conducting home demonstrations, carrying out plot inspections with a view to signing off as completed and visiting customers to inspect/assess warranty issues raised and progress with relevant trades or Customer Service Operatives to close out issues.

It’s all about quality over quantity with this Award-Winning Developer who not only create stunning homes, they’re also hugely proud of consistently achieving an above average customer satisfaction score from their purchasers.

**Job Types**: Full-time, Permanent

**Salary**: £40,000.00-£45,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- new homes customer service: 2 years (required)

Work Location: In person

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