Logistics & Customer Service Coordinator

5 months ago

London, United Kingdom The Sofa and Chair Company Full time

**Logistics & Customer Service Coordinator**

**Company Overview**:
The Sofa & Chair Company is a prestigious luxury home furnishings and furniture destination based in West London. Renowned for its dedication to British craftsmanship and commitment to quality, our showroom offers a unique and memorable experience for interior designers and discerning customers. With one of the largest interiors showrooms in Europe and a reputation for excellence, we pride ourselves on delivering exceptional service and bespoke furniture solutions.

As the Logistics Planner & Customer Service Coordinator at The Sofa & Chair Company, you will play a pivotal role in ensuring seamless logistics operations and delivering first-class customer service. Combining logístical expertise with exceptional communication skills, you will be responsible for coordinating deliveries, optimising routing, and managing customer inquiries and concerns.

**Key Responsibilities**:

- Schedule and execute daily/weekly planning for customer orders deliveries.
- Plan and optimise routing for in-house fleet and coordinate with third-party logistic providers.
- Ensure stock availability and liaise with production, warehouse, and quality control teams.
- Prepare shipping documents for local and international deliveries and maintain accurate records.
- Develop strong working relationships with customers and suppliers through various communication channels.
- Act as the primary point of contact for delivery/collection requests from internal and external stakeholders.
- Monitor and analyse delivery team, 3PL, and hauliers' performance, implementing corrective actions when necessary.
- Process service scheduling for all vehicles serviced by 3rd party maintenance providers, ensuring compliance.

**Requirements**:

- Minimum of 2 years of relevant work experience in UK logistics and customer service.
- Experience in 3PL management and customer service.
- Proficiency in Microsoft Excel and preferable ERP systems (SAP or Oracle).
- Strong organisational and time management skills, with the ability to work independently and meet deadlines.
- Excellent communication skills, both oral and written, with a customer-centric approach.
- Ability to prioritise tasks and work effectively in a fast-paced environment.
- Eligible to work in the UK.

**Personal Attributes**:

- Positive 'can-do' attitude with a focus on problem-solving.
- Attention to detail and great organisational skills.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Ability to work collaboratively as part of a team and independently when necessary.

**How to Apply**:
If you're ready to join a dynamic team and contribute to our commitment to excellence, please submit your CV and a cover letter.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Logistics: 2 years (required)

Ability to Commute:

- London (required)

Work Location: In person

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