E-commerce Co-ordinator
2 weeks ago
**Job Location**: Selhurst Park Stadium
**Contract Type**: Full-time
**Salary**: £26,000
A new opportunity has arisen for an eCommerce coordinator to join Crystal Palace Football Club. With the recent launching of our new website and as we continue to elevate our Eccomerce offering, this role will be vital in delivering an amazing customer experience, expanding our reach and supporting growth. You will be proactive, hardworking and be used to working to tight deadlines whilst overseeing the day-to-day management and performance of the Ecommerce Store (shop.cpfc.co.uk), to plan and prepare product campaigns to maximise sales.
**Responsibilities**:
- Manage relationship with online store provider (RSS), ensuring that the site is functional, and improvements are made
- Be responsible for the day-to-day management and performance of the ecommerce store including:Product insertion
Managing the home page
Ensuring listing accuracy and depth
Driving ecommerce promotional advertising in-line with retail campaigns
Monitoring sales performance alongside budget
Monitoring customer orders and returns quickly and accurately using the fully integrated order processing and stock management IT system
Managing sample product photoshoots and maintain product photography library
- Liaising with Marketing colleagues on product / campaign roadmap, ensuring product suite is maximised well in advance of key retail dates
- Inputting into best use of marketing budget spend - PPC, remarketing campaigns etc
- Delivering a strategy on how to grow ecommerce revenue working alongside our EPOS provider
- Working with licensed partners to ensure they work in-line with the clubs ecommerce strategy
- Other duties as directed by your line manager
- During peak periods/holiday cover you may be required to:_
- Check orders and dispatch details and end of day checks
- Liaise with pickers
- Work in the warehouse when required
- Other duties as directed by your line manager
**Skills and Qualifications**:
- At least a year of e-commerce or online marketing experience
- A strong understanding of the customer journey and getting the customer to the right information
- Excellent written communication skills
- Excellent time management, organisational and prioritisation skills
- Third level education in a relevant degree
- Detail orientated
- Enthusiastic and self motivated
- Highly commercial with strong numerical and analytical skills
- Able to work to tight deadlines
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Work Location: One location
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