Manager- Client Care Centre

4 weeks ago

London, Greater London, United Kingdom TIFFANY & CO Full time
Service Excellence

Foster a culture of client-centric service excellence within the UK CCC - define, model and hold staff accountable for demonstrating the behaviors that enhance client engagement, build enduring relationships and represent Tiffany Brand values, achieving Client Satisfaction and Service Level Targets. Utilise client surveys and undertake a monthly contact monitoring program to measure performance, ensure service standards are maintained, celebrate successes, and identify opportunities for coaching improvements. In partnership with CCC Learning Manager, coach all staff to reinforce Tiffany & Co. training concepts and develop the necessary skills to ensure consistent delivery of Service Excellence. Cultivate and sustain strong relationships with key internal departments to facilitate delivery and enhancement of both client and advisor-related experiences. E.g. Retail, Distribution, Service Centre, L&D and E-commerce Maintain a high-level knowledge of products, collections, processes, and policies. Demonstrate this to support solutions to complex inquiries and service issues and ensure the competent resolution of escalated client issues. Business Development - Maximise sales opportunities

Foster a climate of sales excellence that achieves annual revenue and profitability objectives, setting advisor and team targets, accordingly, and integrating behaviours and activities that build enduring client relationships and lifetime client value. Develop a proactive and effective client development strategy to drive new client acquisition, lapsed client re-engagement, and cultivation of high value CCC and e-commerce clients - this will include building client portfolios and bios, with short-, mid- and long-term action plans. Innovate and develop activities to engage CCC and e-commerce clients into brand events and campaigns. Partner with Retail, Marketing, Operations and others, as applicable. Business Development - Maximise sales opportunities

Foster a climate of sales excellence that achieves annual revenue and profitability objectives, setting advisor and team targets, accordingly, and integrating behaviours and activities that build enduring client relationships and lifetime client value. Develop a proactive and effective client development strategy to drive new client acquisition, lapsed client re-engagement, and cultivation of high value CCC and e-commerce clients - this will include building client portfolios and bios, with short-, mid- and long-term action plans. Innovate and develop activities to engage CCC and e-commerce clients into brand events and campaigns. Partner with Retail, Marketing, Operations and others, as applicable. Health, Safety, Security and Business Continuity

Ensure that all CCC staff have up-to-date knowledge and awareness of site-related and remote-working health, safety, security and emergency procedures. Maintain the associated monthly/quarterly/annual completion records as required for audit. Ensure that that CCC-related aspects of site Incident Management Plan, and Business Continuity procedures are maintained and evolved as required. Required Qualifications

Minimum of 2 years of contact centre, retail, or relevant client-related management experience (e.g. hospitality) Proven track record of achieving sales results and/or delivering client service experience in a contact centre or retail environment. Familiarity with contact centre communication channels and e-commerce associated technology, navigation and terminology. Strong verbal and written communication and interpersonal skills. Well-developed leadership skills, including capability to motivate, influence and engage employees, as well as address performance and coaching needs. Proven ability and desire to work in a fast-paced, changing environment, and to independently address and diffuse escalated client issues. Proficiency with Microsoft Office suite, Word, Excel, Outlook, Power Point, Sales Order Entry and CRM systems. Flexibility to work in various roles based on business needs (i.e. on the sales floor, client contact handling, operations, etc.) Flexibility to work non-traditional hours, including days, nights, weekends, and holidays, including overtime. Must have authorization to work and remain in the UK Preferred Qualifications

Professional fluency (written and verbal) in Italian, German, French or Spanish Bachelor's degree Jewellery industry or gemology-related experience or qualification

  • Deputy Contact Centre Manager,

    3 weeks ago

    London, Greater London, United Kingdom Pertemps Social Care Full time

    Deputy Contact Centre Manager, £30.91ph, Children's Services, EnfieldPertemps are looking for a qualified and experienced Social Workers to work within the Children & Families services at Edmonton Contact Centre. The aim of the service is to provide a safe, secure and child friendly environment where children 0-16 years can have direct contact with the...

  • Deputy Contact Centre Manager,

    1 week ago

    London, Greater London, United Kingdom Pertemps Social Care Full time

    Deputy Contact Centre Manager, £30.91ph, Children's Services, EnfieldPertemps are looking for a qualified and experienced Social Workers to work within the Children & Families services at Edmonton Contact Centre. The aim of the service is to provide a safe, secure and child friendly environment where children 0-16 years can have direct contact with the...

  • Care Manager

    3 weeks ago

    London, Greater London, United Kingdom Pertemps Social Care Full time

    A care manager in social care plays a crucial role in ensuring the well-being of individuals who require support.Core Responsibilities:Client Care & AssessmentCare Team ManagementQuality AssuranceLiaison and AdvocacyThis is an agency post and Pertemps can offer you:A Dedicated consultant who has access to all roles across the UK and is available for you to...

  • Centre Manager

    3 weeks ago

    London, Greater London, United Kingdom CLPE Full time

    We are looking for an exceptional Centre Manager to help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. The role is based at our beautiful Grade 2 listed building in Southwark. We will consider either a full-time application for a period of maternity cover, or a part-time job share of the role,...

  • Centre Manager

    1 week ago

    London, Greater London, United Kingdom CLPE Full time

    We are looking for an exceptional Centre Manager to help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. The role is based at our beautiful Grade 2 listed building in Southwark. We will consider either a full-time application for a period of maternity cover, or a part-time job share of the role,...

  • Centre Manager

    1 month ago

    London, Greater London, United Kingdom The Graduate Project Full time

    Company And Role Overview - Our client is looking for a Centre Manager, with a passion for cultivating an inclusive and supportive environment, the organisation focuses on creating a dynamic atmosphere where individuals can excel based on their abilities. Their aim is to craft an inviting culture that resonates with everyone, demonstrating an unwavering...

  • Client Care Advisor- Spanish Speaking

    4 weeks ago

    London, Greater London, United Kingdom TIFFANY & CO Full time

    PosteThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...

  • Centre Manager

    2 weeks ago

    London, Greater London, United Kingdom Imperial College London Full time

    Location: White City and South Kensington Campus, hybridJob SummaryDo you want to shape our future in climate, energy, and sustainability? The Department of Earth Science and Engineering at Imperial College London has the exciting opportunity to appoint a Centre Manager for the new Rio Tinto Centre for Future Materials. The Centre is led by Imperial College...

  • Centre Manager

    1 week ago

    London, Greater London, United Kingdom Imperial College London Full time

    Location: White City and South Kensington Campus, hybridJob SummaryDo you want to shape our future in climate, energy, and sustainability? The Department of Earth Science and Engineering at Imperial College London has the exciting opportunity to appoint a Centre Manager for the new Rio Tinto Centre for Future Materials. The Centre is led by Imperial College...

  • Centre Manager

    3 weeks ago

    London, Greater London, United Kingdom Imperial College London Full time

    Job summaryThe Centre for Higher Education Research and Scholarship (CHERS) provides a focus for pedagogic research and scholarship at Imperial College London. It incorporates the Educational Development Unit, which provides a broad spectrum provision that supports the educational development of all who teach Imperial students, and is home to our academic...

  • Centre Manager

    1 week ago

    London, Greater London, United Kingdom Imperial College London Full time

    Job summaryThe Centre for Higher Education Research and Scholarship (CHERS) provides a focus for pedagogic research and scholarship at Imperial College London. It incorporates the Educational Development Unit, which provides a broad spectrum provision that supports the educational development of all who teach Imperial students, and is home to our academic...

  • Centre/Consortium Manager

    1 week ago

    London, Greater London, United Kingdom City, University of London Full time

    Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.In the last decade City has almost tripled...

  • Centre/Consortium Manager

    1 week ago

    London, Greater London, United Kingdom City, University of London Full time

    Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.In the last decade City has almost tripled...

  • Centre Manager

    1 month ago

    London, Greater London, United Kingdom Imperial College London Full time

    Job summaryThe Centre for Higher Education Research and Scholarship (CHERS) provides a focus for pedagogic research and scholarship at Imperial College London. It incorporates the Educational Development Unit, whose broad spectrum provision supports the educational development of all who teach Imperial students, and is home to our academic programmes and PhD...

  • Centre Manager

    1 week ago

    London, Greater London, United Kingdom Imperial College London Full time

    Job summaryThe Centre for Higher Education Research and Scholarship (CHERS) provides a focus for pedagogic research and scholarship at Imperial College London. It incorporates the Educational Development Unit, whose broad spectrum provision supports the educational development of all who teach Imperial students, and is home to our academic programmes and PhD...

  • CAMHRA Centre Manager

    4 weeks ago

    London, Greater London, United Kingdom SOAS University of London Full time

    SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which...

  • CAMHRA Centre Manager

    1 week ago

    London, Greater London, United Kingdom SOAS University of London Full time

    SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which...

  • Day Care Officer

    3 weeks ago

    London, Greater London, United Kingdom Age UK Camden Full time

    Day Care Officer – Day Care Centres Age UK Camden Day Care Centres are looking to recruit Day Care Officers to cover a range of hours and shifts across our two Day Care Centres. Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot...

  • Day Care Officer

    1 week ago

    London, Greater London, United Kingdom Age UK Camden Full time

    Day Care Officer – Day Care Centres Age UK Camden Day Care Centres are looking to recruit Day Care Officers to cover a range of hours and shifts across our two Day Care Centres. Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot...

  • Client Manager

    3 weeks ago

    London, Greater London, United Kingdom Dentsu Aegis Network Full time

    Job Title:Client ManagerIntroductionDentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by...