Community Booking Clerk

2 months ago

Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

An exciting opportunity has become available to join our Community Child Health Booking team, based at Kent & Canterbury Hospital, to deliver high quality services in East Kent.

We are looking for a reliable and enthusiastic person with a high standard of organisational skills to provide an efficient administrative service in the team. The post holder will need to have good computer and communication skills, as well as being a team player, have an ability to use their own initiative and work well under pressure. You will be working with a wide range of people and communicating with both patients and staff.

You will work as part of a team inputting patient’s details, uploading referrals and booking appointments for our doctors and therapy teams. The post involves communication with patients and staff in order to maintain an efficient and smooth running Service. Therefore an outgoing nature and pleasant telephone manner are essential, displaying tact and diplomacy where necessary.

Our Mission, Vision and Values Our mission is"Improving health and wellbeing"

Our vision is"Great healthcare from great people"

Our values are
- People feel cared for as individuals
- People feel safe, reassured and involved
- People feel teamwork, trust and respect sit at the heart of everything we do People feel confident we are making a difference

You will work as part of a team inputting patient’s details, uploading referrals and booking appointments for our doctors and therapy teams. The post involves communication with patients and staff in order to maintain an efficient and smooth running Service. Therefore an outgoing nature and pleasant telephone manner are essential, displaying tact and diplomacy where necessary.

Working for your organisation

Our Mission, Vision and Values Our mission is"Improving health and wellbeing"

Our vision is"Great healthcare from great people"

Our values are
- People feel cared for as individuals
- People feel safe, reassured and involved
- People feel teamwork, trust and respect sit at the heart of everything we do People feel confident we are making a difference

Detailed job description and main responsibilities

Answer and respond to internal and external telephone enquiries relating to appointments.

Interpret problems and generate solutions in a polite and courteous manner to meet the callers‟ needs following scripts provided by maintaining operating standards when responding to each call.

Ensure adherence to business processes and identify and escalate any problem areas..

Ensure referrals/appointments are made accurately to the correct list, once prioritised. Referrals should be booked under the correct Clinician specialty, site and booked in chronological order. Full booking should be applied where possible giving patients particular clinic instructions confirming on
- screen patient information, rebooking if necessary and informing relevant staff members of vacant slot for utilisation, where appropriate

Have up-to-date knowledge and understanding of the current waiting times for each Clinician within each specialty. To ensure patients on the generic waiting lists are allocated to the Clinician with the shortest waiting times and to ensure all bookings are carried out in accordance with the appropriate specialty/clinician booking rules. Full booking should be applied where possible.

Ensure that all DNAs are discharged or re-appointed, as directed by the Clinician in accordance with the AGN

Ensure all clinics are utilised within specialties, lowering waiting times and demands on the Outpatient service.

Assist in data collection to monitor and improve services, identify capacity issues and problem solving to achieve Trust and Government Waiting Times

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