Endoscopy Co-ordinator

You will have day to day responsibility for booking patients, have an in-depth understanding of waiting list management and booking procedures and will manage the endoscopy waiting list ensuring compliance with local and national targets and policies and procedures.
- You will be required to participate in a shift system which will incorporate working hours of
- The Endoscopy Administration Team consists of four endoscopy co-ordinators, a receptionist and a clinic preparation clerk who work very closely with the nursing team within the department
- Deal with queries, visitors and telephone enquiries in a helpful, courteous and efficient manner. Deal efficiently and politely with patients who have to have their endoscopy appointments rearranged
- Provide advice, information, and guidance to patients and relatives regarding endoscopy appointments and general queries about waiting list management and direct any queries about the procedure itself to nursing staff
- Undertake mandatory and other training as deemed necessary and participate in the training and induction of new staff

The main duties of the role include management of waiting lists, scheduling patient and ensuring effective utilisation of procedure lists.

Come and join the endoscopy department at the Kent and Canterbury Hospital. The successful applicant with be responsible for booking patients for their procedures as well as talking to patients on the telephone and meeting and greeting patients.

You will be responsible for booking patients and will manage the endoscopy waiting list ensuring compliance with local and national targets and policies and procedures.

You will deal with queries, visitors and telephone enquiries in a helpful, courteous and efficient manner. Deal efficiently and politely with patients both on the telephone and within the department.

Undertake responsibility for recording all endoscopy referrals onto the relevant patient management and validation systems.