Technical Customer Service Advisor, Spanish

4 months ago

Oxford, United Kingdom Tripadvisor Full time

**About Bókun**:
Bókun is a business management software created specifically for suppliers of tours, attractions, and experiences worldwide. Our vision is to power the travel experience industry, driving more bookings for operators, connecting new channels alongside enabling 3rd parties to build and connect to our platform while optimizing supplier operations with new tools and services to support business growth.

Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

We are part of Tripadvisor and Viator, the world's largest travel sites\*, on a mission to enable travelers to unleash the full potential of every trip. With over a billion reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, cruises, attractions, and restaurants - Tripadvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat.”

**What you’ll do**:
As a Technical Customer Service Advisor at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Using all available knowledge tools and resources to achieve the defined monthly goals you will be required to quickly diagnose and triage issues, resolve incidents, and/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.

**Your key responsibilities will include**:

- Troubleshooting incoming issues, identifying root causes, and finding a path to resolution.
- Researching and resolving internal (tier 1) and external user-reported issues related to the product. Gather data, test, and replicate problems. Raising detailed bug tickets for the development team where necessary and proactively following up on the tickets.
- Ensure excellent troubleshooting documentation.
- Act as an internal escalation route for all Tier 1 support issues.
- Collaborating with technical teams to help with support escalations.
- Follow best practice incident management processes to meet your monthly goals (Initial response time, Quality scores, Customer Satisfaction metrics).

**The ideal person for this role will be**:

- 1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector).
- Hold a basic knowledge of CSS, HTML, and website CMS tools.
- Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
- A team player who is positive, friendly, and has a can-do attitude towards staff and customers.
- Confident and competent in handling complaints, mediation, and troubleshooting technical issues.
- Experience within the travel, tourism, leisure, and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
- Spanish and English are the languages requested to be fluent in written and spoken
- Ability to multitask in a fast-paced environment, Identifying next steps and executing them diligently.
- Ability to work shift patterns, including some weekends

**What We Offer**:

- Competitive salary and performance-based quarterly bonus.
- Comprehensive benefits package, including wellbeing, health, dental and many more
- Generous vacation and paid time off policy.
- Opportunities for professional growth and development within a rapidly expanding organisation.
- Collaborative and supportive work environment, with a team of dedicated professionals.
- The chance to make a real impact in the travel and tourism industry.

  • Technical Customer Service Advisor, Spanish

    4 months ago

    Oxford, United Kingdom Tripadvisor Full time

    **About Bókun**: Bókun is a business management software created specifically for suppliers of tours, attractions, and experiences worldwide. Our vision is to power the travel experience industry, driving more bookings for operators, connecting new channels alongside enabling 3rd parties to build and connect to our platform while optimizing supplier...

  • Customer Service Advisor

    3 months ago

    Oxford, United Kingdom Tripadvisor Full time

    **About Tripadvisor** Tripadvisor, the world's largest travel site*, is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide - covering approximately 7.5 million accommodations, airlines, attractions, and restaurants -...

  • Customer Service Advisor

    3 months ago

    Oxford, United Kingdom Anne Jagger Recruitment Full time

    **Spanish Speaking Customer Support Specialist (6 Months) - Oxford(Hybrid)** Anne Jagger Recruitment are working with our client, a global travel sector leader, to recruit 2 x Customer Support Specialists. This role is to start ASAP, on an initial 6-month period and offers a pay rate of £13 per hour plus holiday pay. Working 3 days in Oxford office and 2...

  • Customer Service Advisor

    4 months ago

    Oxford, United Kingdom Anne Jagger Recruitment Full time

    **Spanish Speaking Customer Support Specialist (6 Months) - Oxford (Hybrid)** Anne Jagger Recruitment are working with our client, a global travel sector leader, to recruit 2 x Customer Support Specialists. This role is to start ASAP, on an initial 6-month period and offers a pay rate of £13 per hour plus holiday pay. 3 days in Oxford office and 2 days...

  • Technical Customer Service Advisor, Bókun

    4 months ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Location**:...

  • Customer Service Advisor

    4 months ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Customer Service Advisor -...

  • Customer Service Advisor

    3 months ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Customer Service Advisor -...

  • Customer Service Representative Spanish

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    {"title": "Customer Service Representative Spanish", "description": "About ViatorViator is a leading provider of travel experiences, part of the Tripadvisor family. We empower travelers to explore the world with confidence, offering a vast selection of high-quality experiences.At Viator, we value diversity, equity, and inclusion. Our workplace is welcoming...

  • Customer Service Representative Spanish

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    {"title": "Customer Service Representative Spanish", "description": "About ViatorViator is a leading provider of travel experiences, part of the Tripadvisor family. We empower travelers to explore the world with confidence, offering a vast selection of high-quality experiences.At Viator, we value diversity, equity, and inclusion. Our workplace is welcoming...

  • Spanish Speaking Human Resources Advisor

    3 months ago

    Oxford, United Kingdom The Language Business Full time

    **We're hiring for a Spanish speaking Human Resources Advisor to join a global retail and leisure company. In this fantastic opportunity you will and give full human resources support all of their employees in the Spain.** **Location of the job** Hybrid. 1 day per week in the head office in Oxfordshire, 4 days a week remote **Language requirements for the...

  • Technical Customer Service Representative

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the RoleWe are seeking a highly skilled Technical Customer Service Advisor to join our team at Tripadvisor. As a Technical Customer Service Advisor, you will be responsible for providing exceptional technical support to our customers, troubleshooting technical issues, and investigating complex cases.Key ResponsibilitiesHandle customer inquiries via...

  • Technical Customer Service Representative

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the RoleWe are seeking a highly skilled Technical Customer Service Advisor to join our team at Tripadvisor. As a Technical Customer Service Advisor, you will be responsible for providing exceptional technical support to our customers, troubleshooting technical issues, and investigating complex cases.Key ResponsibilitiesHandle customer inquiries via...

  • Customer Service Representative

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the RoleWe are seeking a highly skilled and customer-focused Escalation Resolution Associate to join our team at Tripadvisor. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service to customers via...

  • Customer Service Representative

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the RoleWe are seeking a highly skilled and customer-focused Escalation Resolution Associate to join our team at Tripadvisor. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service to customers via...

  • Customer Service Representative

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the RoleWe are seeking a highly skilled and customer-focused Escalation Resolution Associate to join our team at Tripadvisor. As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service to customers via...

  • Customer Service Representative

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

    About the RoleWe are seeking a highly skilled and customer-focused Escalation Resolution Associate to join our team at Tripadvisor. As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service to customers via...

  • Technical Customer Service Advisor, Bókun

    4 months ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Location**:...

  • Technical Customer Service Advisor, Bókun

    4 months ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **_ Location: Oxford_** **_...

  • Technical Customer Service Advisor, Bókun

    4 months ago

    Oxford, United Kingdom Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. **Location**:...

  • Customer Service Technical Support Specialist

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom TripAdvisor LLC Full time

    Job DescriptionCompany OverviewTripAdvisor LLC is a leading travel technology company that powers the world's largest travel platform. Our mission is to help travelers make informed decisions and connect with the world's best travel experiences.Job SummaryWe are seeking a highly skilled Technical Support Advisor to join our team. As a Technical Support...