Customer Service Representative
1 week ago
Viator, a Tripadvisor company, is dedicated to making travel easier and more enjoyable. We provide an industry leading selection of high-quality experiences that cater to the diverse needs of millions of travelers each month.
We believe in fostering a workplace culture that values diversity, inclusivity, and collaboration. Our platform empowers individuals to bring their unique identities, abilities, and experiences to create a revolution in travel.
As a key member of our team, you will be responsible for delivering exceptional customer service through phone, chat, and email contacts. Your primary focus will be on resolving customer queries efficiently while maintaining high quality outputs in a fast-paced environment.
The ideal candidate will possess excellent communication skills, both verbal and written, with a strong command of English and fluency in Spanish. A minimum of six months of experience in customer service, preferably in a call center setting, is required. Additionally, the ability to work well under pressure, maintain flexibility in work hours, and prioritize tasks effectively are essential qualities for this role.
Key Responsibilities
- Provide timely and effective solutions to customer inquiries through multiple channels
- Utilize software tools to navigate customer accounts, research policies, and communicate solutions
- Maintain high levels of customer satisfaction while working in a dynamic environment
Requirements
- Fluency in Spanish and strong command of English (verbal and written)
- Minimum six months of experience in customer service in an office or call center setting
- Excellent time management skills and ability to prioritize tasks effectively
- Ability to work in a high-pressure environment while maintaining high quality outputs
- Flexibility in work hours based on scheduling needs and customer demands
Preferred Qualifications
- Previous experience in a call center customer service role
- Ability to handle escalated contacts with legal, regulatory, governmental, and/or PR implications
- Experience delivering service through multiple channels, including phone, email, chat, video calls, or social media
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