Guest Service Associate

3 weeks ago


BurtonOnTrent, United Kingdom Holiday Inn Express Burton Upon Trent Full time

BRAND NEW OPENING** - Ibis Styles Burton on Trent - this 80 bedroomed hotel is opening in August 2024 and we are now looking to recruit a full time or part time Guest Service Assistant to work in the hotel, and the next door sister hotel, 82 bedroomed Holiday Inn Express Burton upon Trent. Both hotels are located on the Centrum 100 Business Park in Branston, Burton and serve breakfast, lunch and dinner.

The Ibis Styles is a funky, stylish hotel concept that is seeking people who can bring their own flair and personality to the guest experience journey.

We are currently recruiting for a FULL TIME or PART TIME Guest Service Assistant to work front of house across both hotels. Key responsibilities and tasks include:

- Check in and check out of guests
- Dealing with guest queries, feedback and handling requests to their satisfaction
- Delivering great service which drives the loyalty and return of our guests
- Upselling our world class loyalty schemes and delivering the benefits to our guests during every visit to the hotel
- Working correctly to hotel and brand standards
- Complete reports and data submission as and when required
- Ensure that the bar is fully stocked and operating to the correct standards
- Ensure that all areas are kept clean, tidy and immaculately presentable at all times
- Ensure that all guest food orders leave the kitchen in a timely manner and give help and support in the kitchen where needed during breakfast and dinner.
- Help in the service of breakfast and dinner where required
- Setting up of meeting rooms, and serving accordingly
- Ensure that all accidents and incidents are recorded correctly
- Ensure the handling of cash and credit cards is within company guidelines

**Requirements**: Previous experience working within hotels is preferred for this role.

This is a full time or part time role, working flexible shifts (days/evenings/weekends/occasional nights), and shifts could fall on any day (Monday to Sunday). You will report to the hotel Operations Manager.
In return we will provide training & development, uniform, hotel discounts in over 10,000 hotels worldwide, other locally negotiated discounts and the chance to work with a great team of people.
Is this your passion? Please get in touch and tell us how you can bring your individual skills to us, including a cover letter and a copy of your CV.

**Job Types**: Full-time, Permanent

Pay: £12.05 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: ANGSAIBISJUN24



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