Guest Service Associate

2 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Holiday Inn Express Burton Upon Trent Full time

BRAND NEW OPENING** - Ibis Styles Burton on Trent - this 80 bedroomed hotel is opening in August 2024 and we are now looking to recruit a full time or part time Guest Service Assistant to work in the hotel, and the next door sister hotel, 82 bedroomed Holiday Inn Express Burton upon Trent.

Both hotels are located on the Centrum 100 Business Park in Branston, Burton and serve breakfast, lunch and dinner.


The Ibis Styles is a funky, stylish hotel concept that is seeking people who can bring their own flair and personality to the guest experience journey.


We are currently recruiting for a FULL TIME or PART TIME Guest Service Assistant to work front of house across both hotels.


Key responsibilities and tasks include:

  • Check in and check out of guests
  • Dealing with guest queries, feedback and handling requests to their satisfaction
  • Delivering great service which drives the loyalty and return of our guests
  • Upselling our world class loyalty schemes and delivering the benefits to our guests during every visit to the hotel
  • Working correctly to hotel and brand standards
  • Complete reports and data submission as and when required
  • Ensure that the bar is fully stocked and operating to the correct standards
  • Ensure that all areas are kept clean, tidy and immaculately presentable at all times
  • Ensure that all guest food orders leave the kitchen in a timely manner and give help and support in the kitchen where needed during breakfast and dinner.
  • Help in the service of breakfast and dinner where required
  • Setting up of meeting rooms, and serving accordingly
  • Ensure that all accidents and incidents are recorded correctly
  • Ensure the handling of cash and credit cards is within company guidelines

Requirements:
Previous experience working within hotels is preferred for this role.


This is a full time or part time role, working flexible shifts (days/evenings/weekends/occasional nights), and shifts could fall on any day (Monday to Sunday).

You will report to the hotel Operations Manager.

In return we will provide training & development, uniform, hotel discounts in over 10,000 hotels worldwide, other locally negotiated discounts and the chance to work with a great team of people.

Is this your passion? Please get in touch and tell us how you can bring your individual skills to us, including a cover letter and a copy of your CV.


Job Types:
Full-time, Permanent

Pay:
£12.05 per hour

Expected hours: 40 per week

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location:
In person

Reference ID:
ANGSAIBISJUN24

  • Burton upon Trent, Staffordshire, United Kingdom Holiday Inn Express Burton Upon Trent Full time

    BRAND NEW OPENING** - Ibis Styles Burton on Trent - this 80 bedroomed hotel is opening in August 2024 and we are now looking to recruit a FULL TIME or PART TIME Night Porter to work in the hotel, and the next door sister hotel, 82 bedroomed Holiday Inn Express Burton upon Trent. Both hotels are located on the Centrum 100 Business Park in Branston, Burton and...


  • Burton upon Trent, Staffordshire, United Kingdom Rewards4 Full time

    Position:Customer Service AssociateJob Status/Type: Permanent.Location:Hybrid - Burton upon Trent.Salary: £23,000 per annum.Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland.Our business is trusted by over 60+ sports clubs, racecourses and sports organisations and with over two million passionate sports...


  • Burton upon Trent, Staffordshire, United Kingdom Greene King Full time

    Greene King is the country's leading pub company and Brewer, first established in 1799. At Greene King it's not just pints that we want you to pour, we want people who can share our purpose and Pour Happiness into Lives. We are on a transformational journey for both customers and colleagues which will make us the pride of British hospitality. With over...

  • Program Associate

    2 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom March Recruitment Full time

    Job Title: Program AssociateLocation: Burton on TrentHours of work: Monday-Friday, 8am-5:30pmSalary: £30,000 per annumSummary of a Program AssociateProvide functional support to Program Management Team for effective delivery of global Managed Access Programs through monitoring and reporting on operational service deliverables including specific requirements...

  • Nurse Associate

    2 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    Job summary This NHS provision has been developed to deliver a specialist community eating disorders service to children and young people aged years across South Staffordshire. In this role you will be working as part of a highly experienced and close multi-disciplinary community team and will be supported by the service lead, specialty doctors and a...

  • Associate Dentist

    2 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom MBR Dental Recruitment Full time

    Associate Dentist / Burton on Trent, Staffordshire / Full or Part Time MBR Dental are currently assisting a dental practice located in Burton on Trent, Staffordshire to recruit an Associate Dentist to join their team on a permanent basis. Large joining bonus available. Flexible start date with notice periods taken into consideration. Full or part time...


  • Burton upon Trent, Staffordshire, United Kingdom Checked Recruitment Full time £35,000

    Job Description Role: Client Services Associate We're looking for a talented Client Services Associate to work for our client. They want to recruit someone with demonstrable experience of the financial services industry. Reporting to the Head of Paraplanning and based in the company's Stafford office, as the Client Services Associate you will be primarily...


  • Burton upon Trent, Staffordshire, United Kingdom Checked Recruitment Full time £35,000

    Role: Client Services AssociateWe're looking for a talented Client Services Associate to work for our client.They want to recruit someone with demonstrable experience of the financial services industry.Reporting to the Head of Paraplanning and based in the company's Stafford office, as the Client Services Associate you will be primarily responsible for...


  • Burton upon Trent, Staffordshire, United Kingdom Checked Recruitment Full time £35,000

    Role: Client Services Associate Up to £35,000 per annum, OTE £42, day WFH We're looking for a talented Client Services Associate to work for our client. They want to recruit someone with demonstrable experience of the financial services industry. Reporting to the Head of Paraplanning and based in the company's Stafford office, as the Client Services...


  • Burton upon Trent, Staffordshire, United Kingdom Checked Recruitment Full time £35,000

    Role: Client Services AssociateUp to £35,000 per annum, OTE £42, day WFHLocation: StaffordWe're looking for a talented Client Services Associate to work for our client.They want to recruit someone with demonstrable experience of the financial services industry.The Role:Reporting to the Head of Paraplanning and based in the company's Stafford office, as the...


  • Burton upon Trent, Staffordshire, United Kingdom Springer Nature Limited Full time

    Associate Dentist -Fixed Term Basis We're looking for a Associate Dentist to work with us at our busy, 5 surgery Bupa Dental Care site in Stafford, Staffordshire on a fixed term basis. Associate Dentist Fixed term role: Position available immediately for 4-5 months Up to 50% private revenue share Develop your patient base by being able to offer a...

  • Nurse Associate

    4 days ago


    Burton upon Trent, Staffordshire, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    Job overview This NHS provision has been developed to deliver a specialist community eating disorders service to children and young people aged 8 – 18 years across South Staffordshire. In this role you will be working as part of a highly experienced and close multi-disciplinary community team and will be supported by the service lead, specialty doctors and...

  • Physician Associate

    2 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom Gordon Street Surgery Full time

    Physician Associate Employer Gordon Street Surgery Location Burton-on-trent Salary Depending on experience Closing date 28 Feb 2024 View more Profession Contract Type Hours You need to or to save a job. East Staffordshire PCN are a group of practices working together to focus on local patient care. We are a multi-disciplinary team, covering 17 practices...

  • Physician Associate

    2 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom Gordon Street Surgery Full time

    Job Description The post holder will work collaboratively in Gordon Street within the policies and procedures of the organisations, and will have the following duties and responsibilities under the broad headings below: Clinical Attend induction arranged by the GP Practice A designated clinician will supervise the PA at the GP Practice Participate in all...


  • Burton upon Trent, Staffordshire, United Kingdom Sheehy Auto Stores, Inc. Full time $50,000 - $200,000

    Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team Sheehy Auto...


  • Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall - Food & Beverage Full time

    Waiter/Waitress Full TimeDo you have a passion for impeccable service and exquisite food?As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines You will work as part of a...

  • Cocktail Waiter/ess

    2 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall - Food & Beverage Full time

    Cocktail Waiter/WaitressDo you have a passion for impeccable service and exquisite cocktails?As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines You will work as part of...


  • Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall - Food & Beverage Full time

    Cocktail Waiter/ WaitressLocation:Hoar Cross Hall, StaffordshireAbout Us:Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall,...

  • Finance Associate

    2 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom Topcashback Inc Full time

    Title: Finance Associate Working hours: Monday-Friday 37.5 Location: Stafford Office and up to 2 days remote working per week About us TopCashback is one of the world's biggest cashback sites and we helpsave our members money when they shop. We have more than 20 million members globally and work with more than 6000 brands across three different...

  • Hotel Night Porter

    2 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom RAKY TRADING LIMITED Full time

    We are currently recruiting for a Hotel Porter (Night Shifts) at Raky Hotels Ltd. Expert allrounders helping to fulfil many different roles whilst on shift. Assist guests with luggage as and when required. Responsible for cleaning, setting up and maintaining all public areas throughout the hotel to the agreed standards. Anticipate guests' needs, wherever...