Guest Service Agent

6 months ago


BurtonOnTrent, United Kingdom Holiday Inn Express Wimbledon South Full time

Holiday Inn Express Burton Upon Trent is an 82 bedroom hotel, located on the Centrum 100 Business Park in Branston, Burton. We have 3 meeting rooms and serve a complimentary breakfast with selected hot items to all of our guests. During the daytime and evening we serve a limited menu for our guests. A few years ago we completed a £2 million refurbishment of the property to include all bedrooms and public areas. We are currently recruiting for a Guest Service Assistant to work front of house, to work 40 hours per week. This may also involve working some night shifts, through the night.

We have some exciting news in that we are also due to open a second hotel next door, called Ibis Styles Burton on Trent during the summer. Employees will be expected to be trained to work in both hotels. Previous hotel experience is preferred.

Employees Key responsibilities and tasks include:

- Check in and check out of guests
- Dealing with guest queries, feedback and requests to their satisfaction
- Working correctly to hotel and brand standards
- Complete reports and data submission as and when required
- Ensure that the bar is fully stocked and operating to the correct standards
- Ensure that all areas are kept clean, tidy and immaculately presentable at all times
- Ensure that all guest food orders leave the kitchen in a timely manner and give help and support in the kitchen where needed during breakfast and dinner.
- Help in the service of breakfast and dinner where required
- Setting up of meeting rooms, and serving accordingly
- Ensure that all accidents and incidents are recorded correctly
- Ensure the handling of cash and credit cards is within company guidelines

This is a full time role, working flexible shifts (days/evenings/weekends/**occasional nights**). The number of shifts each week will be 5 but could fall on any day (Monday to Sunday). Earliest start time is 7:00am and latest finish time is usually 10.30pm. A Night Shift would be 10:15pm to 7:15am. You will report to the hotel Operations Manager. In return we will provide training & development, uniform, hotel discounts in over 6,000 hotels worldwide, other locally negotiated discounts and the chance to work with a great team of people. Is this your passion?

**Job Types**: Full-time, Permanent

**Salary**: £11.50-£12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: ANGSAAPR24


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