Guest Experience Manager

6 months ago


StokeonTrent, United Kingdom Parogon Full time

Join the Cast as our Guest Experience Manager and orchestrate a symphony of unforgettable moments

Are you ready to lead a talented cast of service stars on a quest to exceed our guests' wildest expectations? Do you have a passion for creating magical experiences that turn ordinary visits into extraordinary memories? If you thrive on bringing joy to others through exceptional hospitality, then this is the role for you

Your Stage Awaits:

Step into the limelight and create an atmosphere that captivates our guests from the very moment they enter our realm of gastronomic delights. Your charismatic presence and infectious energy will set the stage for an enchanting experience like no other.

A Crescendo of Rewards:

  • Up to £12 per hour (approx. £2,400 per month or £29,000 pa)
  • Service Charge that works out on average to £7,200 pa
  • The potential for a Total Package of £36,000 per year.
+++
  • 30% discount off your food across all of our Restaurants
  • Ongoing training and development opportunities to enhance your skills.
  • 24hr access to a dedicated and confidential Employee Assistance Programme.

Unleash Your Artistry:

As a master of service, you'll inspire and train our service wizards to deliver flawless, personalized experiences that continuously delight and surprise our guests. Your creativity will be the driving force behind innovative menus, enchanting events, and immersive dining experiences that transport our guests to new realms of pleasure.

Conduct a Symphony of Attention:

Harmoniously coordinate the flow of operations, ensuring seamless service and meticulous attention to detail. The front and back of the house will work in perfect harmony under your guidance, leaving guests in awe of the seamless orchestration.

Guest Advocacy Champion:

Your guests' happiness is your top priority. As their advocate, you'll listen attentively to their feedback, address concerns, and relentlessly strive to elevate their experience to new heights.

Your Ovation-Worthy Qualities:

An unwavering love for the hospitality industry and a deep desire to create exceptional guest experiences are the cornerstones of your performance. Your previous experience in the restaurant industry has honed your skills in providing impeccable service and crafting personalized moments of delight.

Elevate Your Encore:

We believe in celebrating our amazing people through social events and an Annual Awards Night. Plus, you'll have opportunities to support local charities and give back to the community—making every day with us an extraordinary performance.

Join The Parogon Group:

Founded by local friends, our restaurants span Staffordshire, Cheshire, and Shropshire. Our mission is to bring joy to our guests through fantastic food, excellent service, and passionate people. If you're a passionate performer, a service virtuoso, a charismatic conductor, an organization virtuoso, and a creative enchanter, then this role is your chance to shine on our stage.

Are you ready to create a symphony of unforgettable experiences? Apply now and become our next Guest Experience Manager 


At Parogon we are committed to inclusivity, embracing individuals of all ages, genders, identities, races, sexual orientations, and ethnicities. We foster an environment where everyone, from diverse backgrounds, can find happiness at work.



  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Adullam Homes Full time

    Adullam Homes is seeking a motivated and organized Accommodation Night Concierge to join our team in Stoke-on-Trent.This role offers a unique opportunity to make a positive impact on guests' experiences, working collaboratively with colleagues to ensure a warm and welcoming environment.About the Job:Deliver excellent customer service to...


  • Burton upon Trent, United Kingdom Riviera Travel Full time

    About Riviera TravelWith almost 40 years of experience as the UK’s leading escorted tour operator, we can offer remarkable value on our holidays!We are proud to have won multiple awards for the quality of our holidays and customer service, and we have been awarded the esteemed ‘Recommended Provider’ accreditation with Which? for 11 years. Plus, we are...


  • Burton Upon Trent, UK, UK, United Kingdom Riviera Travel Full time

    About Riviera TravelWith almost 40 years of experience as the UK’s leading escorted tour operator, we can offer remarkable value on our holidays!We are proud to have won multiple awards for the quality of our holidays and customer service, and we have been awarded the esteemed ‘Recommended Provider’ accreditation with Which? for 11 years. Plus, we are...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Aimbridge Full time

    Job DescriptionAimbridge is hiring a Guest Experience Coordinator to work at the Holiday Inn Southend. As a key member of our team, you will play a vital role in delivering exceptional guest experiences and contributing to the hotel's success.About the RoleThe successful candidate will be responsible for ensuring timely and professional service to guests,...

  • Guest Excellence Host

    6 months ago


    Stoke-on-Trent, United Kingdom Alton Towers Resort Full time

    **Roles & Responsibilities**: We are customer service based, and guest orientated as we help ensure all our guests have a safe and memorable journey, by assisting in feedback, or any enquiry they may have. Guest Obsession is a huge part of the role as the team are given the opportunity to go above and beyond and make our guests experiences more...


  • Stoke-on-Trent, United Kingdom Frasers Group Full time

    Everlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with great company benefits to mention a few:20% discount across all...

  • Guest Excellence Host

    6 months ago


    Stoke-on-Trent, United Kingdom Alton Towers Resort Full time

    Roles & Responsibilities: We are currently recruiting for **Guest Excellence host - Call Centre Advisor, **to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! What will you do? - Respond to pre-visit enquires and post-visit feedback via all platforms to the highest quality and in a timely manner. - Take...


  • Stoke-on-Trent, United Kingdom Alton Towers Resort Full time

    What you'll bring to the team: As an **Entertainments Event Experience Host** you'll work in our Entertainment venues and attractions providing customer service to thousands of guests each day during our extremely popular events such as Oktoberfest and Scarefest whilst also ensuring health and safety procedures are followed. As part of this team, you'll be...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Stonegate Group Full time

    Location: A warm and welcoming environmentWe are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience.Key Responsibilities:Support, coach and mentor your team to deliver exceptional guest experiencesWork closely with the management team to develop and implement service...


  • Leigh-on-Sea, United Kingdom Sanders Senior Living Full time

    We are seeking a Guest Experience Coordinator to deliver exceptional hospitality services to visitors at Sanders Senior Living. This role involves providing professional reception support, maintaining confidentiality, and contributing to record keeping.As a key member of our team, you will greet visitors warmly and professionally, while also supporting the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Everlast Gyms Full time

    Job Title: Membership Experience AmbassadorSalary:£24,000 - £28,000 per annum (dependent on experience)Company Overview: Everlast Gyms is a dynamic and fast-paced environment that offers a unique opportunity to grow your career. Our team is passionate about delivering exceptional customer experiences and we are seeking a highly motivated and charismatic...

  • Guest Service Agent

    6 months ago


    Burton-On-Trent, United Kingdom Holiday Inn Express Wimbledon South Full time

    Holiday Inn Express Burton Upon Trent is an 82 bedroom hotel, located on the Centrum 100 Business Park in Branston, Burton. We have 3 meeting rooms and serve a complimentary breakfast with selected hot items to all of our guests. During the daytime and evening we serve a limited menu for our guests. A few years ago we completed a £2 million refurbishment of...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom J D Wetherspoon plc Full time

    Benefits and RewardsWe offer a range of benefits and rewards to our team members, including:A free meal and a drink when working.20% discount on all food, drinks, and hotel accommodation (for you and up to three guests) when not working.£1 extra per hour for hours worked between midnight and 5.59am.Bonus scheme - earn up to 19% of your pay.Availability of...


  • Stoke-on-Trent, United Kingdom Everlast Gyms Full time

    **Company Description** This role is for 20 hours a week** **Everlast Gyms...** In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled. Elevation is a part of our core, matching with...


  • Stoke-on-Trent, United Kingdom Everlast Gyms Full time

    Company Description **Everlast Gyms...** In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled. Elevation is a part of our core, matching with great company benefits to mention a few: -...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Frasers Group Full time

    Company OverviewFrasers Group is a dynamic organization that values passion, ambition, and customer satisfaction.We are committed to delivering exceptional experiences for our members and guests, and we're looking for a dedicated individual to join our team as a Fitness Experience Specialist.SalaryThe estimated annual salary for this role is...


  • Stoke-on-Trent, United Kingdom Everlast Gyms Full time

    Job DescriptionMain Duties and Responsibilities:To maximise every member and guest’s experience in our clubTo support the sales and retention of memberships through excellent customer service.To contribute with the cleaning and hygiene standards of the club as and when required.To be a competent key holder of the club, covering shifts as and when...

  • Night Supervisor

    3 weeks ago


    Southend-on-Sea, Southend-on-Sea, United Kingdom Aimbridge Hospitality Full time

    Company OverviewAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world.About This RoleAs Night Supervisor, you will be responsible for ensuring the safety and security of hotel guests and staff during the night. You will also use your expertise to deliver a first-class...


  • Burton-On-Trent, United Kingdom Greene King Full time

    Company Description Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong...


  • Burton-On-Trent, United Kingdom Greene King Full time

    Company Description Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong...