Neighbourhood Services Manager

2 weeks ago


Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: £32,100

**Job Type**: Full Time, Fixed Term
**Location**: GM South Region

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Please note this vacancy is fixed-term for 12 months.

You will be the key contact for all customers in a defined patch and directly deliver a comprehensive and responsive housing management services, with the aim of supporting customers to resolve issues without hand offs. You will also undertake neighbourhood/estate/scheme management being present in neighbourhoods and using all available resources with the objective of achieving sustainability while encouraging customers to act for themselves.

**What you'll be doing**
- Be present in our neighborhoods, undertaking regular estate inspections and monitoring of neighborhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance
- Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
- Providing direct tenancy support in our capacity as a landlord, in order to give new tenancies the best possible start or to ensure existing tenancies are sustained.
- Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.Working collaboratively with other agencies to deliver interventions where necessary in case management or for the prevention of anti-social behaviour.
- Ensure the effective marketing of vacant homes in accordance with Great Places policies and make allocations that meet the needs of the customer and the business.
- Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business, and including having proactive discussions to devise payment plans, coaching customers to identify solutions to account issues, supporting budgeting and taking court action as a last resort.
- Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.

**What you'll need**
- Experience of working in the housing sector and in a similar role
- Good working understanding of effective estate and tenancy management and experience of delivering a range of related services, adopting a proactive approach to the identification of issues and the attempt to resolve before they escalate.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
- Proven relationship builder with experience of effective collaborative working with external partners.
- Ability to coach customers to make their own decisions and take responsibility for them
- Adaptable to use a range of external software systems e.g. CRM, housing management and case management systems.
- Good written and verbal communication skills.
- Organisation and ability to time-manage work load
- Passionate about delivering an excellent customer service.
- Highly organised with an ability to plan, prioritise and manage deadlines
- Ability to establish networks and local knowledge, and connect with local partners that will help meet customers' needs
- Holds a full driving license and has access to a vehicle for use at work.

REF-206504



  • Manchester, United Kingdom Great Places Housing Group Full time

    **Salary**: £30,000 **Job Type: F**ull Time, Permanent **Location**: GM South Region **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. **Why are you here?** You will be the key contact for all customers in a defined patch and...


  • Manchester, United Kingdom Rochdale Boroughwide Housing Full time

    Full Time 36.25 Hours, Permanent RBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis. Managing, training and developing a team of patch-based neighbourhood housing officers, youll deliver a high quality, professional customer facing service click apply for full...


  • Manchester, United Kingdom Rochdale Boroughwide Housing Full time

    Full Time 36.25 Hours, PermanentRBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis.Managing, training and developing a team of patch-based neighbourhood housing officers, youll deliver a high quality, professional customer facing service click apply for full job...


  • Manchester, United Kingdom One Manchester Full time

    **Full Time, Permanent** **Closing Date: 1st May 2023** **First stage interviews: w/c 15th May 2023** **Second stage interviews: w/c 22 May 2023** **The Vacancy** One Manchester is an innovative provider of housing and community services. At One Manchester, you’ll see the difference you make to people’s lives and local communities. We manage more...


  • Manchester, United Kingdom ForHousing Full time

    **36 Hours per week** ForHousing is a social purpose business that positively impacts communities by reinvesting profits to help build vibrant and safe communities. We know that together we achieve more, so we work with a range of like-minded partners to deliver positive change in communities and to improve lives. Joining us as a Neighbourhood Advisor, you...


  • Manchester, United Kingdom Bridge of Hope Full time

    Eden Brown are seeking a highly experienced Neighbourhood Housing Officer on a 8 week temporary contract situated in Manchester The role as Housing Officer is Hybrid - Part home - Part patch working As a Housing Officer your role will involve: - Providing a frontline service to tenants across Manchester - Dealing with ASB issues - Managing Income...


  • Manchester, United Kingdom Manchester City Council Full time

    **Position Title**:Neighbourhood Housing Officer **Location**:Monsall Street Neighbourhood Housing Office, Monsall Street, Manchester M40 8QZ & Cheetham Hill Neighbourhood Housing Office, 549 Cheetham Hill Road, Manchester M8 9NW - Fixed Based **Salary Range**:Grade 6 £28,900 to £32,020 (Bar at £31,099) per annum pro-rata **Working Hours**: 35 hours per...


  • Manchester, United Kingdom Peel Solutions Full time

    **We are currently recruiting for a Neighbourhood Housing Officer in Manchester.** **Pay rate**:13.51 Per hour. **Contract duration**:Temporary ongoing **Purpose**: To deliver high quality tenancy and estate management services by providing top class customer service. The post holder will strive to improve the quality of life of residents through...


  • Greater Manchester, United Kingdom Reed Talent Solutions Full time

    We have a fantastic opportunity for a Neighbourhood care Operative at Bolton Council. This is a Full-time role for the next 1 - 2 months, with the possibility of extension. **What is the role?** Bolton Council’s Commercial Services Team are looking for a Neighbourhood Care Operative to provide and maintain a clean and healthy environment within a...


  • Salford, Greater Manchester, United Kingdom Networx Recruitment Full time

    Contract Type: Permanent, Full Time Hours: 35 hours per week, Monday - Friday Closing date: 02 June 2024 Interview dates: 11th June 2024 Interview location: Soapworks, Salford Quays, Manchester Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit...


  • Greater Manchester, United Kingdom Eden Brown Full time

    Eden Brown are seeking a highly efficient Neighbourhood Housing Officer on an 12 week temporary contract in Manchester We ideally need someone who is experienced in housing management (general needs) and has knowledge in dealing with voids, lettings, ASB and working to tight deadlines. It is for a full-time position Mon-Fri (35 hours), the successful...


  • Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Based at any of our airports - Manchester, Stansted or East Midlands Permanent role MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. At MAG, we recognise...


  • Salford, Greater Manchester, United Kingdom Salford Community Safety Partnership Full time

    Head of ASC Neighbourhoods, REVEC and Contact team Social Care Adult Services Northern Care Alliance NHS Foundation Trust The Adult Social Care workforce has a key role in supporting people to take control of how they improve their life opportunities. Salford citizens deserve a senior leader who has a passion for delivering the principles of the...


  • Manchester, United Kingdom One Manchester Full time

    The organisation has one main purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. They are constantly evolving as a business to ensure they are supporting their customers and communities. One Manchester focuses on improving the communities they serve by offering a range of services, including...


  • Manchester, United Kingdom One Manchester Full time

    The organisation has one main purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. They are constantly evolving as a business to ensure they are supporting their customers and communities. One Manchester focuses on improving the communities they serve by offering a range of services, including...


  • Bolton, Greater Manchester, United Kingdom Service Care Solutions Full time

    Service Care Solutions is on the lookout for a Temporary Neighbourhood Care Operative to join our client team in Bolton! If you're passionate about keeping communities clean and vibrant, this role is perfect for you. Key Responsibilities: Street Cleansing Support: Assist in all aspects of street cleansing, including manual sweeping and collection of litter...


  • Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Based at any of our airports - Manchester, Stansted or East Midlands Permanent role About us: MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270...

  • Contract Officer

    8 hours ago


    Manchester, United Kingdom Security Cleared Jobs Full time

    Contract Type Permanent 97% weekend enhancement Full time Shift Allowances/Enhancements/ Additional Info Weekend Enhancements In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support. You will be a first point of contact when receiving, releasing and...

  • Housing Officer

    4 weeks ago


    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Job description Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanent Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based...

  • Environmental Officer

    2 weeks ago


    Manchester, United Kingdom Southway Housing Trust Full time

    Environmental Officer Location: Didsbury Salary: Band 3 - £29,286 to £32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based...