Neighbourhood Officer

2 weeks ago

Salford Greater Manchester, United Kingdom Networx Recruitment Full time
Contract Type: Permanent, Full Time
Hours: 35 hours per week, Monday - Friday
Closing date: 02 June 2024
Interview dates: 11th June 2024
Interview location: Soapworks, Salford Quays, Manchester
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.
Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that’s right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes.
This role will help us to do this by working with all relevant teams to deliver a customer focused Tenancy & Estate Management service within our communities and attain excellent performance standards and outcomes.
In this role, you will be responsible for
Responsible for visiting customers, providing advice and reviewing tenancies.
Management of identified neighbourhoods, their environment and customers;
Working closely with Community Safety Officers, as well as managing a case load of Low Harm Anti-Social Behaviour to keep our communities safe
Responsible for viewing and sign ups across neighbourhoods in a timely manner, supporting customers to maintain tenancies
Getting to know our customers so we tailor our services to meet their needs accordingly
Support the estates team to tackle estate management priorities such as litter, fly tipping and graffiti. Such as; assisting with enforcement through the LA or leading on clean up days and community events as well as education activities for residents
Collaborate with internal and external stakeholders to delivered desired outcomes for customers and communities
Monitor performance in all functions against KPIs and use data to inform decision making and add value to drive improvements in terms of cost, quality and productivity to maximise returns and customer satisfaction to continuously improve operations and outcomes
Using a place-based approach, work with partner agencies, voluntary agencies and residents
To champion, promote and adhere to our Customer Service Standards
Support the roll out of our Digital Services, including providing support to customers to register and use the IVH App.

We need people who are / have
Experience of working in a similar role with experience of working closely with customers to tackle complex issues, such as ASB, tenancy & neighbourhood / estate issues
Experience of dealing with people from diverse backgrounds
Knowledge of social housing and it’s legislation
Be IT literate including Microsoft Office 365

Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
#neighbourhoodofficer #ASBjobs #tenancyjobs #neighbourhoodjobs #housingjobs #recruiting #Manchesterjobs
INDHIGH

We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people – the people who live in our homes, the people in the communities we serve, and the people we work with.
So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

Telephone:
Email: %579348% %%{{category}}%%

  • Neighbourhood Housing Officer

    7 days ago

    Greater Manchester, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association based in Tower Hamlets. You'll ensure the clients housing estates are places that their residents want to live, you'll work in a rewarding environment supporting customers and preventing anti-social behaviour. You will be required to: carry out...

  • Neighbourhood Officer

    17 hours ago

    Manchester, United Kingdom Manchester City Council Full time

    **About The Role**: **Working Hours**: 35 hours per week **Contract Type**: Full-Time, Permanent **Additional Payments**: Casual Car User Allowance **Closing Date**:13 August 2023 **Interview Date**: Interviews are likely to take place on Thursday 24th August 2023 - A copy of your CV - A 1-minute video clip of your choice describing a place, space or...

  • Neighbourhood Officer

    17 hours ago

    Manchester, United Kingdom MSV Housing Group Full time

    Hours of Work: 35 hours per week Closing date: 31st May 2024 Interviews: 12th June 2024 At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officers to support our Stockport tenants and join our established team. Reporting to a Neighbourhood Manager, our Neighbourhood...

  • Neighbourhood Officer

    2 days ago

    Manchester, United Kingdom MSV Housing Group Full time

    Hours of Work: 35 hours per week Closing date: 31st May 2024 Interviews: WC 11th June 2024 At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officers to support our Manchester tenants and join our established team. Reporting to a Neighbourhood Manager, our Neighbourhood...

  • Neighbourhood Housing Manager

    3 weeks ago

    Manchester, United Kingdom Rochdale Boroughwide Housing Full time

    Full Time 36.25 Hours, Permanent RBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis. Managing, training and developing a team of patch-based neighbourhood housing officers, youll deliver a high quality, professional customer facing service click apply for full...

  • Neighbourhood Housing Manager

    3 weeks ago

    Manchester, United Kingdom Rochdale Boroughwide Housing Full time

    Full Time 36.25 Hours, PermanentRBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis.Managing, training and developing a team of patch-based neighbourhood housing officers, youll deliver a high quality, professional customer facing service click apply for full job...

  • Business Support Officer

    1 week ago

    Manchester, United Kingdom Manchester City Council Full time

    Working Hours: 17.5 Hours Per Week Contract Type: Permanent / Part Time Closing Date: 3 June 2024 This Role is Subject to: DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard...

  • Neighbourhood Compliance Officer

    18 hours ago

    Manchester, United Kingdom Oldham Council Full time

    **Manchester City Council** *** **Working Hours**: 35 hours per week **Contract Type**: Full-Time, Temporary for 12 months (x2) **Additional Payments**: Casual Car User Allowance **Closing Date**:18 March 2024 **Driving Licence** - you must always hold a full valid driving licence **Medical Clearance** - Pre-placement health assessment (PPHA)The post...

  • Neighbourhood Compliance Officer

    18 hours ago

    Manchester, United Kingdom Manchester City Council Full time

    **About The Role**: **Working Hours**: 35 hours per week **Contract Type**: Full-Time, Temporary for 12 months (x2) **Additional Payments**: Casual Car User Allowance **Closing Date**:18 March 2024 **Driving Licence** - you must always hold a full valid driving licence **Medical Clearance** - Pre-placement health assessment (PPHA) The post offers an...

  • Environmental Officer

    4 weeks ago

    Greater Manchester, United Kingdom Southway Housing Trust Full time

    Environmental Officer Location: Didsbury Salary: Band 3 - £29,286 to £32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord,...

  • Housing Officer

    7 days ago

    Greater Manchester, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association based in Tower Hamlets. You'll ensure the clients housing estates are places that their residents want to live, you'll work in a rewarding environment supporting customers and preventing anti-social behaviour. You will be required to: carry out...

  • Library Manager (Neighbourhood Engagement and Delivery Officer)

    1 day ago

    Manchester, United Kingdom Manchester City Council Full time

    Working Hours: 35 Hours per week Contract Type: Full-Time, Permanent Additional Payments: 6.7% Flexibility Payment Closing Date: 04 June 2024 Libraries need a permanent, full time Neighbourhood Engagement and Delivery Officer (NEDO) – our library manager role – to work in the Central Library.  In Central Library we have a team of NEDOs...

  • Housing Officer

    7 days ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Job description Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanen t Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based...

  • Neighbourhood Team Lead

    18 hours ago

    Manchester, United Kingdom Oldham Council Full time

    **Manchester City Council** *** **Working Hours**: 35 hours per week **Contract Type**:Full-Time, Permanent **Additional Payments**: Casual Car User Allowance **Closing Date**:18 March 2024 **Qualification - **Qualified to degree level or equivalent, in a discipline related to the local government regulatory environment e.g. Environmental Health or...

  • Neighbourhood Team Lead

    18 hours ago

    Manchester, United Kingdom Manchester City Council Full time

    **About The Role**: **Working Hours**: 35 hours per week **Contract Type**:Full-Time, Permanent **Additional Payments**: Casual Car User Allowance **Closing Date**:18 March 2024 **Qualification - **Qualified to degree level or equivalent, in a discipline related to the local government regulatory environment e.g. Environmental Health or Trading...

  • Liaison Officer Liaison Officer

    8 hours ago

    Bolton, Greater Manchester, United Kingdom Fawkes and Reece Full time

    Salary: £30k + £4k car allowance (depending on experience) Job Type: Permanent We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work. The company have a number of projects up and coming and as a result are looking for a Resident Liaison Officer to join them on a permanent...

  • Environmental Officer

    4 weeks ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Environmental OfficerLocation: DidsburySalary: Band 3 - £29,286 to £32,216 per annum Full TimeHybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in...

  • Contract Officer

    7 days ago

    Manchester, United Kingdom Security Cleared Jobs Full time €23,121 - €24,462

    Contract Type Permanent 97% weekend enhancement Full time Shift Allowances/Enhancements/ Additional Info Weekend Enhancements In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support. You will be a first point of contact when receiving, releasing and...

  • Contract Officer

    1 week ago

    Manchester, United Kingdom Security Cleared Jobs Full time

    Contract Type Permanent 97% weekend enhancement Full time Shift Allowances/Enhancements/ Additional Info Weekend Enhancements In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support. You will be a first point of contact when receiving, releasing and...

  • Environmental Officer

    4 days ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Environmental Officer Location: Didsbury Salary: Band 3 - £29,286 to £32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based...