Neighbourhood Services Manager

2 months ago

Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: £30,000
**Job Type: F**ull Time, Permanent
**Location**: GM South Region

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

**Why are you here?**

You will be the key contact for all customers in a defined patch and directly deliver a comprehensive and

responsive housing management services, with the aim of supporting customers to resolve issues without

hand offs. You will also undertake neighbourhood/estate/scheme management being present in neighbourhoods and using all available resources with the objective of achieving sustainability while encouraging customers to act for themselves.

**What you'll be doing**
- Be present in our neighbourhoods, undertaking regular estate inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance
- Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
- Providing direct tenancy support in our capacity as a landlord, in order to give new tenancies the best possible start or to ensure existing tenancies are sustained.
- Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
- Working collaboratively with other agencies to deliver interventions where necessary in case management or for the prevention of anti-social behaviour.
- Ensure the effective marketing of vacant homes in accordance with Great Places policies and make allocations that meet the needs of the customer and the business.
- Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business, and including having proactive discussions to devise payment plans, coaching customers to identify solutions to account issues, supporting budgeting and taking court action as a last resort.
- Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.

**What you'll need**
- Experience of working in the housing sector and in a similar role
- Good working understanding of effective estate and tenancy management and experience of delivering a range of related services, adopting a proactive approach to the identification of issues and the attempt to resolve before they escalate.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
- Proven relationship builder with experience of effective collaborative working with external partners.
- Ability to coach customers to make their own decisions and take responsibility for them
- Adaptable to use a range of external software systems e.g. CRM, housing management and case management systems.
- Good written and verbal communication skills.
- Organisation and ability to time-manage work load
- Passionate about delivering an excellent customer service.
- Highly organised with an ability to plan, prioritise and manage deadlines
- Ability to establish networks and local knowledge, and connect with local partners that will help meet customers' needs
- Holds a full driving license and has access to a vehicle for use at work

REF-203339

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