Financial Inclusion Officer

2 weeks ago


Cromer, United Kingdom North Norfolk District Council Full time

**About The Role**:
***
- North Norfolk is a fantastic place to live, work and visit - covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities, our District is one of England’s top holiday destinations and a place where people positively choose to live.- You will be providing a valuable financial inclusion service to all of our residents in order to reduce financial exclusion across our district.- You will work with a range of new and existing customers who require advice, support and monitoring across all areas of financial inclusion, including debt advice, welfare benefits advice and financial capability.- You will be supporting tenancy sustainment by enabling customers to manage their financial commitments to be able to retain suitable accommodation and prevent homelessness where possible. Alongside the prevention of wider personal debts and income maximisation.- You will be working as part of a team responsible for the delivery of a high quality service to all customers across People Services.- This a part time post, 19 hours per week.**About You**:
***
- Extensive knowledge of a wide range of benefits (including welfare reform) together with excellent knowledge of working in an advisory role
- Experience of handling case work and referring to relevant organisations
- Understanding the principals of budgeting for low income families
- Good understanding of equality and diversity.

You will:

- Deliver a customer focused financial inclusion service which embraces North Norfolk District Council’s culture, current and future legislation, policy and procedure and best practice.
- Provide a tailored service to help customers manage their finances and improve their financial capability avoiding legal action and potential eviction. Working closely with People Services to prevent homelessness, ensuring appropriate support has been offered prior to eviction action.
- Hold a driving licence and have the ability to drive as this role will require extensive travel across all of the district.
- Provide advice and assistance to customers, helping them find solutions to difficulties with claiming benefits, multiple debts and poverty.
- Offer guidance and support to vulnerable customers to help them manage their finances and prevent debt build up. Operate flexible working hours to make sure all customers have access to this service.
- Ensure good standards of case management are maintained on the relevant financial computer systems, recording all notes/actions clearly, accurately and appropriately.

The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential. Interviews will be held on 26/03/2024.- For an informal discussion please contact: Emma Peck on 01263 516229 or Deborah Baldwin on 01262 516121**About Us**:
***

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value difference in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit.

Our coast and environment are really important to us. We have a net zero strategy, and a team of people working to deliver these important initiatives.

As one of the largest employers in the district, we offer a number of benefits that are open to all employees. We have a really supportive culture of enabling our people to learn and grow through attending courses, e-learning, and their day to day job roles. Our office in Cromer is clean, modern and light with onsite lunchtime catering, and free onsite parking.

We have an active health and well-being group with a new strategy, mental health first aiders, employee assistant program, employee discounts portal, and salary sacrifice schemes (bikes, home electricals and EV car leasing).

We have a great forum for communication with regular updates from Directors and Chief Executive, employee voice through our Staff Focus Group, and great working relationship with Unison, our onsite recognised union.

Most people that work for North Norfolk District Council can enjoy a great work life balance, as part of our hybrid approach to work. If your role supports hybrid working, and we've shown you all that we need to for your job role, all we ask is that you have a stable and reliable internet connection.

In terms of the numbers, if you are new to the public sector, you’ll enjoy 25 days holiday per year plus bank holidays, and when you’ve been with us for five years, this increases to 30 days (assuming the role is full time). We provide access to a great pension scheme, based on your local authority career average earnings.



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