National Operations Manager

3 weeks ago

Dublin, United Kingdom PHS Group Limited Full time

About The Role
**PHS National Operations Manager - Dublin**
**The Purpose of the role**:

- Lead and inspire a team to deliver excellent service to Hygiene customers across the Republic of Ireland.
- Direct and control all operations and appropriate commercial matters to deliver the Company’s plan and objectives without compromising standards in respect of health and safety, people, quality and service.
- Ensure Key KPI’s are effectively communicated and achieved throughout all roles within the Operations team.
- As a member of the Management team of Phs Ireland, contribute to the overall success of the business.

**Leadership**:

- Understand what is required then design and deliver the Operations department plan.
- Collaborate closely with the wider Hygiene team in the UK to share best practice and void re-inventing the wheel.
- Lead, motivate and direct the team as an effective role model.
- Provide an environment that drives colleague engagement and therefore high productivity in line with Company values.
- Seek out, product and act on management information which can assist in the efficient running of the Operations department.
- Take personal responsibility for the recruitment, management, and development of a team of drivers, technicians, and administrators.

**People Management & Development**:

- Undertake resource planning processes, ensuring staffing levels are efficient and deliver high completion rates and high productivity.
- Manage resources effectively to beat budget without compromising the Operations department’s KPIs.
- Fulfil all aspects of performance management including setting and agreeing standards of performance, recognising good performance, preparing individual plans for improved performance, and monitoring and regularly reviewing performance.
- Ensure that all Operations department colleagues fully understand, are committed to, and deliver their KPIs and
- responsibilities.
- Ensure all appropriate policies and procedures are strictly adhered to.

**Quality, Service & Delivery**:

- Manage effective scheduling which delivers high completion, high satisfaction and high productivity
- Drive and review performance system and KPIs.
- Ensure that all processes and procedures are effectively managed.
- Ensure all KPIs for all roles are achieved - performance manage all roles ensuring quality and performance.
- Maintain the service fleet in accordance with the manufacturer’s recommendations, the Company Transport Policy and ROI legislation and regulations

**Education & Certification**:

- Hold a valid driving licence (essential)
- NEBOSH Managing Safety or ROI equivalent
- Recognised Management qualification (desirable)

**Job Specific/technical requirements**:

- Management of a blue-collar route-based workforce
- PC literate with a knowledge of Microsoft Office and use of general IT systems
- Knowledge of Health and Safety and its importance in the workplace

**Experience**:

- High levels of drive and energy
- Proven leadership and motivational skills
- The ability to manage and motivate blue collar route-based teams
- Focus on delivery and service excellence
- Front line - walks the floor
- Gets stuff done
- A strong team player with excellent communication skills at all levels
- A high level of commitment and ability to work effectively under pressure
- Ability to challenge existing practices and put forward different methods and ways of working to improve the Operations department and the wider business
- Delivers effective two way communications using all appropriate tools to ensure all employees are fully engaged

**Summary**:
A proven leader and a role model for operational excellence, high productivity, exceptional quality and customer service. A strong but versatile leader who understands the customer requirements and business needs from the front line to the back-office supportenvironment. Keen to challenge, embrace change and enthuse others to join and find fulfilment in our new ways of working whilst developing new improved practices and so offering the best overall service to our customer. Proud of working in PHS Ireland, theHead of Operations will work hard to bring people on board and will be willing to make tough decisions.

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