Customer Service Representative
2 weeks ago
Work Schedule:
Monday - Friday day shift, including a hybrid work model
Essential Functions and Responsibilities
Based in our office in Dublin, Ireland you will be responsible for, but not limited to, the following.
The Customer Service agent is responsible for maintaining a positive experience for our customers.
The role will partner closely with our internal regional Commercial teams, Operations, supply chain, and other Order-to-Cash functions to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer requirements.
The role is responsible for implementing the processes critical to manage the business accurately and efficiently.The Customer Service agent will act as the point of contact on a day today basis, owning the operational relationship with the customer and their duties will include:
Daily processing of orders in an accurate manner
Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.
Dealing with customer complaints, escalating to management as appropriate.
Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.
Investigating and processing returns orders, credits & invoice queries.
Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
Responds to inquiries from internal customers, such as commercial and other suppl
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