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Customer Service Representative

4 months ago

Dublin, Dublin City, United Kingdom covalen solution Full time

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.

From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.


The Customer Service Representative is accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.

The CSR will be dealing with external contacts (customers from relevant markets) and internal contacts (specialists from various departments within the bank)

The Customer Service Representative will be working within and always promoting the Company Values.

Duties and Responsibilities:
Provide Information on Pension Payments

Handling requests on missing payments
Providing information on previous payment
Provision of information on cheques
Provision of movements carried out
Provide information on payment methods

Provide consultancy concerning the most efficient methods of payments available
Provide customers with information on the choice of payment methods
Process changes to instructions regarding payment tools
Handle questions on international payments

Process changes of personal data and customer addresses
Process changes on payment preferences
Handle enquiries on payment methods, Western Union and cheque payments.

Provide information on miscellaneous queries

Handling queries relating to proof of life procedures

Desired minimum requirements:

Education and Experience:
Successful completion of relevant certificate / diploma / degree course: Banking, Accounting or Business Studies
Minimum 1-year experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
Excellent knowledge of Microsoft Office products

Essential Skills and abilities:
Ability to function in a fast-paced environment where standard of quality and timeliness are established
Must possess excellent PC skills
Must be goal orientated
Ability to speak, read and comprehend required language(s), including English and possess good verbal communications skills
Must possess superior listening skills
Ability to deliver information at customer's knowledge level in an understandable manner
Strong interpersonal skills and ability to think independently and follow through effectively
Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
Must be numerate and possess excellent attention to detail

Benefits and perks:

  • Internal career progression opportunities
  • Fully subsidised healthcare
  • Employee assistance programme (EAP)
  • PRSA Scheme.
  • Extensive Training & Development
  • Annual company gettogethers, charity days, and monthly wellbeing talks.
  • Bike to work scheme.
  • Free parking onsite.


What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives.

Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated

Equal opportunity employers:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.

Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.


For more information, don't hesitate to reach out your journey to becoming a valued part of Covalen starts here.