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Customer Operations Administrator
3 months ago
Key Responsibilities:
Reporting to the Service Coordinator / Customer Operations Manager, the successful applicant will:
Complete teamwork within the required SLAâs and making sure own work and the overall team meets their daily SLAâs
Deliver a top-class customer service to all customers
Handle level 1/level 2 queries daily. Provide telephone support during agreed hours. Respond promptly to emails, correspondence, telephone calls and technical queries from IPSIâs clients, distributors and policyholders in Italian.
Quality-check outgoing policyholder documentation and incoming policyholder requests
Provide support to the Service Coordinator / Team Manager as required
Gain an adequate understanding and product knowledge training.
May be responsible for additional tasks outside the normal day to day work
May be asked to work on project work within their team, department or IPSI
Represent client at internal meetings/huddles and influence colleagues on priority and delivery dates
Report on own work progress on a daily or weekly basis as agreed
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