Ward Clerk

4 weeks ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

If you are ready for a challenge and want to be part of a team providing an excellent service then this might be just what you are looking for. We are looking to recruit a dynamic, organised and motivated person, who is a team player, to join our busy Ward Clerk department. You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience is preferred.

This is an important role which requires someone who is able to work independently and is self-motivated and resilient. You will be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. Previous NHS experience would be an advantage.

**Working Pattern**:
37.5 Hours per week
Monday to Friday
0800-1600

For further information please contact Craig Blakeway (Ward Clerk Manager) tel: 0300 422 5647
- Demonstrate excellent customer care skills. Provide a “welcome point” for the ward, responding to patient, staff and visitor requests appropriately
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
- Receive queries, both in person and on the telephone and manage appropriately
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
- Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings
- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure
- Arrange routine and emergency transport to prevent unnecessary delays in patient flow
- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements
- Working Knowledge of routine for ordering on P2P and Stationery system

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Job purpose
To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manager/ Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Skills in these areas would be desirable however full training will be given including other relevant Trust training:

- Ability to work in a team and independently
- Customer care skills
- Effective communication skills across all disciplines of staff, patients and public
- Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.
- Able to communicate effectively, and act appropriately and quickly in an emergency
- Experience in using a PC
- Knowledge and understanding of the Trust including a basic knowledge of roles in other areas
- Some knowledge of clinical terminology and flexibility to support another ward/team if required

KEY RESULT AREAS
- Demonstrate excellent customer care skills. Provide a “welcome point” for the ward, responding to patient, staff and visitor requests appropriately
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
- Receive queries, both in person and on the telephone and manage appropriately
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
- Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings
- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
- Tracing all notes in and out, to ensure notes can be o

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