Patient Access Coordinator

3 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The role will require you to cover the 3 services in the Evelina Women's Directorate - Assisted Conception Unit, Gynaecology and Maternity. It is an excellent opportunity to gain knowledge across all 3 services. This role may involve time being split between the women's call centre and maternity administration.

The role will involve providing telephone support for the Evelina Women’s Services Call Centre, you will be required to answer telephone queries from patients and other services in the first instance, dealing with any requests or complaints. Ensure all requests are dealt with in a timely manner.

Evelina London is part of Guy's and St Thomas' NHS Foundation Trustand we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy’s and St Thomas’.

Every year, the number of children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.

As the only NHS Trust in London with women’s and specialist children’s services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through four clinical directorates: Neonatology and Medical Specialties, Surgical Services, Theatres and Paediatric Intensive Care, Children’s Community Services and Women’s Services

Please see further details in the attached job description. Also included is a further information document, containing information about the Women's Call Centre and Materinty Service.



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