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Customer Accounts Service Advisor

3 months ago

Torquay, United Kingdom Tolchards Full time

**Job Overview**:
An exciting opportunity to join our busy Customer Accounts Department
- **Location**:Torquay
- **Hours of Work**: Monday - Friday 8:30 - 17:00
- One in four Saturday mornings (3.5 hours)

**Reporting to**: Commercial Credit Director

**Purpose**:

- Assisting our 2000+ customer base with queries and payments
- Supporting the Credit Director
- Assist the company in its overall objectives.

**Main Duties**:

- Processing customer payments by telephone, bank transfer and cash
- Creation of new customer accounts
- Maintain customer master file.
- Maintain and process direct debits - multiple weekly and monthly.
- Daily payment reconciliations
- Review and manage all incoming customer electronic payments.
- Retrospective Loan Database
- Procure Wizard Online Customer Portal
- Ad Hoc project management
- Daily internal and external customer queries and resolution

**The successful applicant will need to demonstrate**:

- _Excellent communication and have a tenacious approach to problem solving for our internal and external customers._
- _Ability to work at pace and deal with a high volume of queries._
- _Have customer service experience._
- _Confident telephone manner_
- _Ability to reconcile accounts with an analytical approach._
- _Ability to work solely and as part of the team._

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Credit Control: 1 year (required)
- Accounts receivable: 1 year (required)

Licence/Certification:

- ATT Qualification (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Torquay (required)

Work Location: In person

Expected start date: 25/03/2024