Customer Service Coordinator

7 months ago


Torquay, United Kingdom The Cavanna Group Full time

**About the role**

As a Customer Service Co-ordinator based at Head Office in Torquay, you will sit at the heart of our customer care process, supporting customers throughout their journey with us.

Acting as the first point of contact for our customers, you will answer and evaluate customer enquiries, recording correspondence on our system.

Additionally, you will:

- Update and maintain records on our COINS computer system
- Ensure work has been carried out to the purchaser’s satisfaction
- Attend occasional site meetings and visit customers

If you’re a customer service professional with experience in a fast-paced environment, this is a fantastic opportunity to join our leading business.

**Who we are looking for**

To be considered as a Customer Service Co-ordinator, you will need:
Customer service experience

Experience in a fast-paced environment

A working knowledge of Microsoft packages

At a minimum, GCSEs (or equivalent) in English and Maths

Other organisations may call this role Customer Care Advisor, Customer Advisor, Customer Service Executive, Customer Service Rep, Customer Support Advisor, or Customer Support Representative.

**What you’ll get in return**

Competitive Salary

33 days’ holiday per year, additional holidays awarded for length of service

Purchase an additional week of holiday

Private Healthcare for yourself and family

Life Assurance X3

6% employer pension contributions

Medicash Health Cash Back Scheme

Cycle to work scheme up to the value of £3,500

Discount on purchase of a Cavanna Home

Mental Health support including access to up to 13 face to face counselling sessions

Our extensive range of benefits covers your financial security, optimises your free time and even offers a discount on your very own first-class Cavanna home, meaning we’ve got everything you need

**About us**

Cavanna Homes is a family owned business established in the 1923. Our aim is to become the most admired regional house builder in the South West. We strive to achieve this through our product design, innovation and build quality whilst maintaining the trust and respect of our customers and the local communities around our developments. We aim to be a company whose employees, shareholders, customers, business partners and the community can be proud to be associated with.

At Cavanna, everyone lives by ‘The Cavanna Way’. This is our set of values that defines who we are as a team and how we behave - ‘Customer Focused’, ‘Integrity’, ‘Socially Engaged’, ‘Reputable’, ‘Successful’ and ‘Safe’. If you believe these values match your own, then we’d love to hear from you.

Please note Cavanna Homes prides itself on recruiting directly, CVs received through agencies will not be considered.



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