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Service Advisor
2 months ago
We are seeking a skilled Service Advisor to join our team at Kream. As a Service Advisor, you will play a crucial role in building strong relationships with our customers and ensuring their satisfaction with our services.
Key Responsibilities:- Act as the primary point of contact for customers, setting expectations and maintaining communication throughout the service or repair process.
- Upsell additional products and services to customers, while ensuring their needs are met.
- Follow up with customers to ensure they are satisfied with the work carried out.
- Work in a fast-paced environment, meeting targets and deadlines while maintaining a high level of customer satisfaction.
- Previous customer-facing service experience is essential.
- Strong communication and relationship-building skills.
- Ability to work in a team environment and meet targets and deadlines.
- Full driving license without excess penalty points.
- Ongoing training and development opportunities.
- Career progression and a range of benefits.
We are looking for a professional and customer-focused individual who is passionate about delivering exceptional service. If you have a solid track record in face-to-face customer service and are IT literate, we'd like to hear from you.
