Systems Administrator
5 months ago
Summary and purpose of position:
Place of Work: Bridgwater, TA6 6TS
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer ‘dark stores’; two-person home delivery; fleet and transport management; and network optimisation for many of the UK’s best-known companies.
The role is to assist with IT escalation support for all incidents across the contract and creating and implementing processes to support continuous improvement of the services provided by the Materials Management System.
Reporting into the Stock and Systems Manager
**Benefits**:
- 37.5 hours per week
- Salary £24,000-27,000 (pa)
- Predominantly Monday to Friday
- daytime hours operational between 7am and 5pm
- 25 days annual lead (excluding public holidays and privilege days)
- Career progression opportunities
- Access to flexible benefits (including life assurance, health schemes and cycle to work scheme)
- Company benefits and discounts - from starting date
- Training whilst you earn, in such courses as: Continuous improvement, HGV license, Supply chain management, L&D, HR and more.
Duties and responsibilities:
- Acting as point of contact for any IT queries to do with MMS (Materials Management System) and taking appropriate action
- Reporting and escalating all relevant information to stakeholders - Internal and external
- Working with internal colleagues, suppliers, and the client to support with IT issues
- Identifying different priorities and escalating them accordingly
- Communicating process changes to the on-call support team
- Actioning all incidents within the SLA, reporting, and escalating where appropriate
- Creating and implementing processes to continuously improve the system
- Progression and resolution of all incidents
- Assigning and maintaining access rights to Manhattan and shared inboxes
- Chair regular meetings - Service manager and Manhattan
- Creating reports for various management on systems outputs
- Supporting/Covering Delivery Management System (DMS) in the DMS colleagues’ absence
Experience, skills and attributes:
- Communicating at all levels for a coherent IT outcome
- Experience of working with third party service providers to resolve issues
- Computer literate; Microsoft package
- Desirable experience: ServiceNow or other IT ticket systems Experience of working in a logistics role
Our Commitment:
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.
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