Operations Coordinator
4 weeks ago
Job Posted: 22 November 2023
**Contract Term**:Permanent
**Location**:Newport, Isle of Wight
**Contract Type**:Full time
**Salary**:TBC
**Industries**:Administration** **Construction and Labour** **Engineering** **Maintenance** **Management & Executive***
**The Company**
Clean Island Limited (CIL) is an Island based drainage and civil engineering contractor. It is part of a group of companies that work across Hants, Sussex, Dorset, Wiltshire, Avon, Somerset and Northwest London
The team that is based on the island is predominantly a waste water operation working as a Tier 2 contractor for Southern Water.
CIL was set up to support the Tier One Waste Water Contractor Cappagh Browne Utilities Limited (CBUL), and since 2015, has been supporting CBUL across may areas of operations and maintenance, and repairs for the Southern Water network.
**Purpose**
The CIL team are looking an Operations Coordinators located at the Newport office. This roles will be primarily focused to support our field teams, drive efficiency across our resource and activities, work closer with our client to align to their priorities, and to improve communication across all stakeholders.
Due to an increase in volume the Operations Coordinator will also need to implement systems to administer contract requirements from job received to job billing.
The operation is 24/7/365 and the Operations Coordinators may form part of an out of hour rota in support of our teams and our client in emergency situations, once fully trained.
Predominantly supporting our contract operations through efficient administration and systems, the Operations Coordinator role will work directly for the General Manager who is also based in Newport, and support our Head of Field Ops, and the wider team.
The welfare and safety of our teams and the public are our number one priority. The Operations Coordinator would benefit from working in construction, highways or the utilities sector.
**Key Responsibilities**
The duties of this role will involve, but is not limited to:
- Assist the GM to plan, manage and monitor contract works effectively to achieve business objectives
**Operations Management**
- Be responsible for the administration of resources and coordination of reactive and planned works
- Work closely with clients and provide information and regular updates
- Drive the customer experience through great communication and management
- Build relationships with clients which are of mutual benefit and ensure CIL focus is aligned with client expectations
- Utilise existing systems and build and implement new systems to drive efficiency, and to comply with contract requirements
- Be able to engage effectively with people at all levels and to gain respect and confidence through understanding, knowledge, competence and care
- Have proven problem solving skills using a methodical and cost-effective approach
- Able to search out, analyse and construct new ideas
- Adapt and take on new skills and approaches
**Essential Criteria**
- Effective time management, prioritising and multi-tasking to achieve goals.
- Evaluate risk and proactively work to deliver on the business and contract objectives
- Develop effective, in-depth relationships throughout the organisation, clients, and partners/ suppliers;
- To undertake any other tasks and projects as agreed that are within jobholder’s experience, skills, and capabilities.
The role will require the ability to work within a team environment across multiple internal and external stakeholders, and alone.
Base location is Newport however the role may require occasional travel
The post holder may be required to work additional hours when required.
Clean Island Limited is an Equal opportunity employer and is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
The organisation in providing services is also committed against unlawful discrimination of customers or the public.
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