Operations Coordinator Food and Beverage and

7 months ago

Newport, United Kingdom Celtic Manor Resort Full time

**JOB TITLE **- Operations Coordinator - Food and Beverage and Culinary
**DEPARTMENT** - Food and Beverage and Culinary
**RATE OF PAY** - £12.20 per hour plus excellent benefits
**CONTRACT TYPE** - Full Time, Permanent
**HOURS OF WORK** - 37.5 hours per week

**OVERVIEW**
Bold, efficient, focused, fast-paced, sociable, dynamic, creative, organised and friendly does this describe you? Do you have what it takes to be Operations Coordinator supporting both the Culinary teams and the Food and Beverage teams at The Celtic Collection?

**WHAT ARE WE LOOKING FOR **
You will have a positive, professional approach along with exceptional organisational skills and the ability to prioritise tasks and meet deadlines. A first-class multi tasker with outstanding interpersonal skills and the ability to work using your own initiative, along with a critical mind to actively assess situations and take an alternative approach when necessary. A fantastic eye for detail and being IT literate is necessary for this role. Previous experience in a similar role is essential.

**WHAT YOU’LL DO **

The Operations Coordinator will:
Handle all enquiries promptly, efficiently and effectively
Attend and contribute to departmental and Resort meetings as requested
Produces reports as requested to support the making of business-related decisions/and as requested by the Director Food & Beverage and Executive Chefs
Make restaurant bookings on the lobby booking desk.
Call guests to make dinner reservations.
Contact the guests regarding their large table enquiries and bookings.
Review the Outlet covers across the booking platforms and POS systems to ensure Covers balance, with variances reported.
To assist with the input of purchases into the Expenses Budget tracker.
Respond to feedback on resdiary, Tripadvisor and ReviewPro.
Complete and update the management rota
Maintain an understanding and acceptance of the monthly budgets and a motivation to achieving these.
Perform related duties and special projects as assigned by the Senior Management Team.
Help and supporting Senior Managers to deliver all Celtic Manor Owned Events

**WHATS IN IT FOR YOU**
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts for you and your family just to name a few.
Our career development opportunities are as unique as you are, we pride ourselves in being part of your journey every step of the way, starting on your first day where you could start your personalised pathway in-house training course. We are sure you won’t be disappointed

**WHO ARE WE **
The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.
As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of Tŷ Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second Tŷ Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven. In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.

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